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International Journal of Health Care Quality Assurance

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Articles

Articles

Article No:	Article Information:
1528651	An empirical study of patients' expectations and satisfactions in Egyptian hospitals Mohamed M. Mostafa (pp. 516-532) Keywords: Customer satisfaction, Egypt, Health and medicine, SERVQUAL ArticleType: Research paper View HTML | View PDF (159 KB) | Reprints & Permissions
1528652	Internal supply chain performance measurement: A health care continuous improvement implementation Kerry D. Swinehart, Allen E. Smith (pp. 533-542) Keywords: Continuous improvement, Customer satisfaction, Health services, United States of America ArticleType: Research paper View HTML | View PDF (186 KB) | Reprints & Permissions
1528653	Assessment of the work environment of multidisciplinary hospital staff Jane McCusker, Nandini Dendukuri, Linda Cardinal, Lilly Katofsky, Michael Riccardi (pp. 543-551) Keywords: Canada, Health services, Job satisfaction, Patient care, Research work, Workplace ArticleType: Research paper View HTML | View PDF (67 KB) | Reprints & Permissions
1528654	Empirically testing determinants of hospital BPR success Maria do Carmo Caccia-Bava, Valerie C.K. Guimaraes, Tor Guimaraes (pp. 552-563) Keywords: Business process re-engineering, Medical management, Project management ArticleType: Research paper View HTML | View PDF (82 KB) | Reprints & Permissions

Note from the publisher

Outstanding doctoral research awards

Item No:	Item Information
1528751	Outstanding doctoral research awards Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 7 View HTML

News and views

World Health Organization

Item No:	Item Information
1528752	World Health Organization Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 7 Author(s): Jo Lamb-White View HTML

Europe

Item No:	Item Information
1528753	Europe Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 7 View HTML

Dubai

Item No:	Item Information
1528754	Dubai Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 7 View HTML

South Africa

Item No:	Item Information
1528755	South Africa Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 7 View HTML

China

Item No:	Item Information
1528756	China Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 7 View HTML

New Zealand

Item No:	Item Information
1528757	New Zealand Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 7 View HTML

India

Item No:	Item Information
1528758	India Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 7 View HTML

Americas

Item No:	Item Information
1528759	Americas Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 7 View HTML

Recent publications

Public Health – Power, Empowerment and Professional Practice

Item No:	Item Information
1528760	Public Health – Power, Empowerment and Professional Practice Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 7 View HTML

Effective People – Leadership and Organisation Development in Healthcare

Item No:	Item Information
1528761	Effective People – Leadership and Organisation Development in Healthcare Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 7 View HTML

Humanity in Healthcare – The Heart and Soul of Medicine

Item No:	Item Information
1528762	Humanity in Healthcare – The Heart and Soul of Medicine Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 7 View HTML

The Inner Consultation – How to Develop an Effective and Intuitive Consulting Style (2nd ed.)

Item No:	Item Information
1528763	The Inner Consultation – How to Develop an Effective and Intuitive Consulting Style (2nd ed.) Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 7 View HTML

10 Powerful Ideas for Improving Patient Care

Item No:	Item Information
1528764	10 Powerful Ideas for Improving Patient Care Journal: International Journal of Health Care Quality Assurance Vol : 18 Issue: 7 View HTML