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Managing Service Quality
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Managing Service Quality

Volume 15 Issue 6

Published: 2005 | Start Page: 493


Special Issue: Service innovation management
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Articles

Articles
Article No: Article Information:
1528926 Introduction to the special issue on service innovation management
Allard C.R. van Riel (pp. 493-495)
Keywords: Research, Services
ArticleType:
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1528927 Leadership styles in technology acceptance: do followers practice what leaders preach?
Jeroen Schepers, Martin Wetzels, Ko de Ruyter (pp. 496-508)
Keywords: Communication technologies, Leadership, Management styles, Service industries
ArticleType: Research paper
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1528928 Linking perceived value and loyalty in location-based mobile services
Minna Pura (pp. 509-538)
Keywords: Consumer behaviour, Customer loyalty, Mobile communication systems, Value analysis
ArticleType: Research paper
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1528929 The added value of web innovation for customer satisfaction: Experiences with a barbeque catering service
Marcel van Birgelen, Paul Ghijsen, Janjaap Semeijn (pp. 539-554)
Keywords: Customer satisfaction, Electronic commerce, Food products, Retail service industries, Service delivery
ArticleType: Research paper
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1528930 Service innovation and customer choices in the hospitality industry
Liana Victorino, Rohit Verma, Gerhard Plaschka, Chekitan Dev (pp. 555-576)
Keywords: Customization, Hospitality services, Innovation, Service industries, United States of America
ArticleType: Research paper
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1528931 The role of guides in artistic industries: The special case of the “star system” in the haute-cuisine sector
Bernard Surlemont, Colin Johnson (pp. 577-590)
Keywords: Catering industry, Creative thinking, France, Quality, Switzerland, United Kingdom
ArticleType: Research paper
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1528932 What works, and why, in business services provision for SME: insights from evolutionary theory
Marjolein C.J. Caniëls, Henny A. Romijn (pp. 591-608)
Keywords: Innovation, Services, Services marketing, Small to medium-sized enterprises, United Kingdom
ArticleType: Conceptual paper
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