| 1535186 |
From TQM to learning organisation: Another way for quality management in educational institutions
Victoria Konidari, Yvan Abernot
(pp. 8-26)
Keywords:
Greece,
Learning organizations,
Quality,
Secondary education,
Teachers,
Total quality management
ArticleType:
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(280 KB)
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| 1535187 |
Legitimising quality principles through critical incidents in organisational development
Rodney McAdam, Shirley-Ann Hazlett, Joan Henderson
(pp. 27-41)
Keywords:
Organizational development,
Quality management
ArticleType: Research paper
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(119 KB)
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| 1535188 |
Sustained quality management: how to receive the Swedish quality award twice
Klara Palmberg, Rickard Garvare
(pp. 42-59)
Keywords:
Insurance companies,
Organizational culture,
Quality awards,
Quality management,
Sweden
ArticleType: Case study
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(492 KB)
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| 1535189 |
A methodology for availability assessment of tunnel designs
Clement L.W. Wong, Albert H.C. Tsang, T.S. Chung
(pp. 60-80)
Keywords:
Hong Kong,
Maintenance reliability,
Markov processes,
Tunnels
ArticleType: Case study
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(621 KB)
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| 1535253 |
Using a knowledge management approach to support quality costing
Steve Eldridge, Mohammed Balubaid, Kevin D. Barber
(pp. 81-101)
Keywords:
Knowledge management,
Quality costs
ArticleType: Research paper
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(646 KB)
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| 1537486 |
A management control perspective of quality management: An example in the automotive sector
Jos van Iwaarden, Ton van der Wiele, Roger Williams, Barrie Dale
(pp. 102-112)
Keywords:
Automotive industry,
Product life cycle,
Quality management
ArticleType: Research paper
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(137 KB)
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