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International Journal of Bank Marketing
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International Journal of Bank Marketing

Volume 24 Issue 2

Published: 2006 | Start Page: 76

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Articles

Articles
Article No: Article Information:
1541471 Benchmarking market orientation of banks in transitional markets: Exploring a modified approach
Tomaž Kolar (pp. 76-97)
Keywords: Banking, Benchmarking, Market orientation, Market system, Slovenia
ArticleType: Research paper
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1541472 Further probing of higher order in satisfaction construct: The case of banking institutions in Malaysia
Ding Hooi Ting (pp. 98-111)
Keywords: Banking, Customer satisfaction, Malaysia
ArticleType: Research paper
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1541473 Banking customers' varied reactions to service recovery strategies
Jo Ann M. Duffy, John M. Miller, James B. Bexley (pp. 112-132)
Keywords: Banking, Customer satisfaction, Service failures, Service improvements, United States of America
ArticleType: Research paper
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1541474 Where next for account aggregation?
Mark Matthews (pp. 133-138)
Keywords: Design and development, Virtual banking
ArticleType: Viewpoint
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