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International Journal of Health Care Quality Assurance

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Articles

Articles

Article No:	Article Information:
1541773	Customer satisfaction Rade B. Vukmir (pp. 8-31) Keywords: Customer satisfaction, Customer service management, Medical practice, Process management ArticleType: Literature review View HTML | View PDF (141 KB) | Reprints & Permissions
1541774	Evidence-based implementation of evidence-based guidelines Steven Doherty (pp. 32-41) Keywords: Auditing, Australia, Knowledge transfer, Medical practice ArticleType: Research paper View HTML | View PDF (320 KB) | Reprints & Permissions
1541775	British out-of-hours primary and community care: a review of the literature Keith Hurst (pp. 42-59) Keywords: Community care, Job satisfaction, Medical practice, Social care facilities, United Kingdom ArticleType: Literature review View HTML | View PDF (110 KB) | Reprints & Permissions
1541776	The quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at some Egyptian and Jordanian medical clinics Mosad Zineldin (pp. 60-92) Keywords: Customer satisfaction, Egypt, Health and medicine, Jordan, Medical practice, Quality management ArticleType: Research paper View HTML | View PDF (522 KB) | Reprints & Permissions
1541777	Health-care process improvement decisions: a systems perspective Paul Walley, Kate Silvester, Shaun Mountford (pp. 93-104) Keywords: Case studies, National Health Service, Performance measurement (qualtiy), Process management, United Kingdom ArticleType: Research paper View HTML | View PDF (216 KB) | Reprints & Permissions
1541778	Research, audit and quality improvement Roger Paxton, Paula Whitty, Ali Zaatar, Andrew Fairbairn, Jane Lothian (pp. 105-111) Keywords: Auditing, Quality improvement, Research, Specifications ArticleType: Conceptual paper View HTML | View PDF (59 KB) | Reprints & Permissions

Editorial

Reflections

Item No:	Item Information
1541779	Reflections Journal: International Journal of Health Care Quality Assurance Vol : 19 Issue: 1 Author(s): Robin Gourlay View HTML

News and views

World Health Organisation

Item No:	Item Information
1541780	World Health Organisation Journal: International Journal of Health Care Quality Assurance Vol : 19 Issue: 1 View HTML

Canada

Item No:	Item Information
1541781	Canada Journal: International Journal of Health Care Quality Assurance Vol : 19 Issue: 1 View HTML

USA

Item No:	Item Information
1541782	USA Journal: International Journal of Health Care Quality Assurance Vol : 19 Issue: 1 View HTML

Australia

Item No:	Item Information
1541783	Australia Journal: International Journal of Health Care Quality Assurance Vol : 19 Issue: 1 View HTML

Sweden

Item No:	Item Information
1541784	Sweden Journal: International Journal of Health Care Quality Assurance Vol : 19 Issue: 1 View HTML

Africa

Item No:	Item Information
1541785	Africa Journal: International Journal of Health Care Quality Assurance Vol : 19 Issue: 1 View HTML

Recent publications

Assessing the Nursing and Care Needs of Older Adults – A Patient-centred Approach

Item No:	Item Information
1541786	Assessing the Nursing and Care Needs of Older Adults – A Patient-centred Approach Journal: International Journal of Health Care Quality Assurance Vol : 19 Issue: 1 View HTML

Promoting Advanced Access in Primary Care

Item No:	Item Information
1541787	Promoting Advanced Access in Primary Care Journal: International Journal of Health Care Quality Assurance Vol : 19 Issue: 1 View HTML

Core Curriculum for Medical Quality Management

Item No:	Item Information
1541788	Core Curriculum for Medical Quality Management Journal: International Journal of Health Care Quality Assurance Vol : 19 Issue: 1 View HTML