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Strategy & Leadership

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Articles

Articles

Article No:	Article Information:
1541944	The practice of co-creating unique value with customers: an interview with C.K. Prahalad Brian Leavy, Deependra Moitra (pp. 4-9) Keywords: Corporate governance, Customer relations, Individual perception, Innovation, Modelling ArticleType: Case study View HTML | View PDF (278 KB) | Reprints & Permissions
1541945	The customer-led bank: converting customers from defectors into fans Cornel Wisskirchen, Dirk Vater, Tim Wright, Philippe De Backer, Christine Detrick (pp. 10-20) Keywords: Banking, Customer behaviour, Customer loyalty, Retailing ArticleType: Research paper View HTML | View PDF (880 KB) | Reprints & Permissions
1541946	Gaining 3-D customer insight to drive profitable growth Ron Langford, Kraig Schulz (pp. 21-27) Keywords: Customer behaviour, Economics, Product launch ArticleType: Research paper View HTML | View PDF (564 KB) | Reprints & Permissions
1541947	How technology-driven business strategy can spur innovation and growth Saul J. Berman, Jeff Hagan (pp. 28-34) Keywords: Corporate strategy, Innovation, Product technology, Technology led strategy ArticleType: View HTML | View PDF (700 KB)
1541948	Profiting from evidence-based management Jeffrey Pfeffer, Robert I. Sutton (pp. 35-42) Keywords: Evidenced, Management styles ArticleType: Conceptual paper View HTML | View PDF (74 KB) | Reprints & Permissions
1541949	Measuring the value of human capital investments: the SAP case Susan Cantrell, James M. Benton, Terry Laudal, Robert J. Thomas (pp. 43-52) Keywords: Human capital, Human resource development, Measurement, Training ArticleType: Case study View HTML | View PDF (1813 KB) | Reprints & Permissions

Editor's letter

Editor's letter

Item No:	Item Information
1541855	Editor's letter Journal: Strategy & Leadership Vol : 34 Issue: 2 Special Issue: Creating value with customers Author(s): Robert M. Randall View HTML

The strategist's bookshelf

Building successful new businesses within established firms

Item No:	Item Information
1541856	Building successful new businesses within established firms Journal: Strategy & Leadership Vol : 34 Issue: 2 Special Issue: Creating value with customers Author(s): Brian Leavy View HTML

Quick takes

Quick takes

Item No:	Item Information
1541857	Quick takes Journal: Strategy & Leadership Vol : 34 Issue: 2 Special Issue: Creating value with customers Author(s): Catherine Gorrell View HTML

CEO advisory

The periscopic media tour

Item No:	Item Information
1541858	The periscopic media tour Journal: Strategy & Leadership Vol : 34 Issue: 2 Special Issue: Creating value with customers Author(s): Craig Henry View HTML