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International Journal of Service Industry Management

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Articles

Articles

Article No:	Article Information:
1545335	The effects of satisfaction, opportunism, and asset specificity on consumers' loyalty intention toward internet portal sites Jyh-Shen Chiou, Chung-Chi Shen (pp. 7-22) Keywords: Assets management, Loyalty schemes, Portals, Trust ArticleType: Research paper View HTML | View PDF (164 KB) | Reprints & Permissions
1545336	Structural relationships between organizational service orientation, contact employee job satisfaction and citizenship behavior José Varela González, Teresa García Garazo (pp. 23-50) Keywords: Customer-relations, Job satisfaction, Organizational effectiveness, Service control, Service industries ArticleType: Research paper View HTML | View PDF (171 KB) | Reprints & Permissions
1545337	Reexamining the link between employee satisfaction and store performance in a retail environment Timothy L. Keiningham, Lerzan Aksoy, Robert M. Daly, Kathy Perrier, Antoine Solom (pp. 51-57) Keywords: Customer service management, Employee involvement, Profit, Service climate, Service operations ArticleType: Research paper View HTML | View PDF (65 KB) | Reprints & Permissions
1545338	Hotel networks and social capital in destination marketing Yvonne von Friedrichs Grängsjö, Evert Gummesson (pp. 58-75) Keywords: Case studies, Horizontal management, Marketing, Social accounting ArticleType: Research paper View HTML | View PDF (206 KB) | Reprints & Permissions
1545339	Measuring customer loyalty with multi-item scales: A case for caution Magnus Söderlund (pp. 76-98) Keywords: Customer loyalty, Customer satisfaction, Service climate ArticleType: Research paper View HTML | View PDF (140 KB) | Reprints & Permissions

Book Review

Service Operations Management: Improving Service Delivery

Item No:	Item Information
1545334	Service Operations Management: Improving Service Delivery Journal: International Journal of Service Industry Management Vol : 17 Issue: 1 Author(s): Roland Van Dierdonck View HTML

Editorial

Editorial

Item No:	Item Information
1545340	Editorial Journal: International Journal of Service Industry Management Vol : 17 Issue: 1 Author(s): Professor Bo Edvardsson View HTML

Research Awards 2005

The 1st Annual Emerald/EFMD Outstanding Doctoral Research Awards 2005

Item No:	Item Information
1545341	The 1st Annual Emerald/EFMD Outstanding Doctoral Research Awards 2005 Journal: International Journal of Service Industry Management Vol : 17 Issue: 1 View HTML