| 1545514 |
Understanding the quality of relationships in consumer services: A study in a retail environment
Amy Wong, Amrik S. Sohal
(pp. 244-264)
Keywords:
Australia,
Customer loyalty,
Customer relations,
Customer services quality,
Retail service industries,
Trust
ArticleType: Research paper
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(200 KB)
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| 1545515 |
The application and use of the PAF quality costing model within a footwear company
David R. Bamford, Nicola Land
(pp. 265-278)
Keywords:
Business improvement,
Footwear industry,
Quality costs,
United Kingdom
ArticleType: Research paper
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(151 KB)
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| 1545516 |
Determinants of environmentally responsible operations: a review
Kit Fai Pun
(pp. 279-297)
Keywords:
Environmental management,
Operations management
ArticleType: Literature review
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(104 KB)
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| 1545517 |
A study on applying FMEA to improving ERP introduction: An example of semiconductor related industries in Taiwan
Ching-Chow Yang, Wen-Tsaan Lin, Ming-Yi Lin, Jui-Tang Huang
(pp. 298-322)
Keywords:
Failure modes and effects analysis,
Manufacturing resource planning,
Performance management,
Quality function deployment,
Semi conductors,
Taiwan
ArticleType: Research paper
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(348 KB)
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| 1545518 |
Unbiased estimators for mean time to failure and percentiles in a Weibull regression model
L.L. Ho, A.F. Silva
(pp. 323-339)
Keywords:
Mean time between failures,
Measurement characteristics,
Regression analysis,
Tests and testing
ArticleType: Research paper
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(412 KB)
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