| 1546160 |
A typology analysis of service quality, customer satisfaction and behavioral intentions in mass services
Festus Olorunniwo, Maxwell K. Hsu
(pp. 106-123)
Keywords:
Consumer behaviour,
Customer satisfaction,
Customer services quality,
Factor analysis,
Service industries
ArticleType: Research paper
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(215 KB)
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| 1546161 |
Effect of communication mode in justice-based service recovery
Terri Shapiro, Jennifer Nieman-Gonder
(pp. 124-144)
Keywords:
Communications,
Customer satisfaction,
Customer services quality
ArticleType: Research paper
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(212 KB)
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| 1546162 |
Entertainment orientation of Italian shopping centres: antecedents and performance
Alessandro De Nisco, Maria Rosaria Napolitano
(pp. 145-166)
Keywords:
Contingency planning,
Entertainment,
Italy,
Retailing,
Shopping centres
ArticleType: Research paper
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(173 KB)
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| 1546163 |
Retail personality and the Hispanic consumer: An exploration of American retailers
Scarlett C. Wesley, Deborah C. Fowler, Maria Elena Vazquez
(pp. 167-184)
Keywords:
Brand identity,
Hispanics,
Perception,
Retailers,
Shopping,
United States of America
ArticleType: Research paper
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(129 KB)
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| 1546164 |
Exploring value through integrated service solutions: The case of e-grocery shopping
Ronan De Kervenoael, Didier Soopramanien, Jonathan Elms, Alan Hallsworth
(pp. 185-202)
Keywords:
Consumer behaviour,
Food products,
Internet,
Retailing,
Value added
ArticleType: Conceptual paper
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(297 KB)
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| 1546165 |
Managing healthcare quality using logical framework analysis
Prasanta Kumar Dey, Seetharaman Hariharan, Naomi Brookes
(pp. 203-222)
Keywords:
Health services,
Hospitals,
Quality management
ArticleType: Research paper
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(511 KB)
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