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Business Process Management Journal

Volume 12 Issue 2

Published: 2006 | Start Page: 129

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Articles

Articles
Article No: Article Information:
1550122 Cutting corners: CKOs and knowledge management
Kevin C. Desouza, Jeffrey J. Raider (pp. 129-134)
Keywords: Budgetary control, Corporate strategy, Knowledge management
ArticleType: Viewpoint
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1550123 Standardization through process documentation
Mustafa C. Ungan (pp. 135-148)
Keywords: Document management, Knowledge processes, Operations management, Semantics, Standardization, Tacit knowledge
ArticleType: Research paper
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1550124 Towards e-government: a survey of problems in organisational processes
Hakan P. Sundberg, Karl W. Sandberg (pp. 149-161)
Keywords: Electronic commerce, Insurance companies, Organizational processes, Social benefits, Sweden
ArticleType: Case study
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1550125 Relationships and online consumer communities
Jillian Farquhar, Jennifer Rowley (pp. 162-177)
Keywords: Customer relations, Electronic commerce, Virtual organizations
ArticleType: Research paper
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1550126 An empirical test of the link between web site quality and forward enterprise integration with web consumers
Adel M. Aladwani (pp. 178-190)
Keywords: Consumer behavior, Electronic commerce, Purchasing, Quality, World wide web
ArticleType: Research paper
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1550127 Improving shared service implementation: adopting lessons from the BPR movement
Frank Ulbrich (pp. 191-205)
Keywords: Business process re-engineering, Organizational change, Organizational processes
ArticleType: General review
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1550128 Strategic alliance of small firms in knowledge industries: A management consulting perspective
Q.B. Chung, Wenhong Luo, William P. Wagner (pp. 206-233)
Keywords: Knowledge management, Learning organizations, Management consultancy, Small enterprises, Strategic alliances
ArticleType: Research paper
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1550129 Six sigma for service processes
Jiju Antony (pp. 234-248)
Keywords: Customer services quality, Quality improvement, Service industries, Six sigma
ArticleType: Research paper
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1550130 Potential pitfalls of process modeling: part A
Michael Rosemann (pp. 249-254)
Keywords: Modelling, Organizational processes, Process management
ArticleType: Viewpoint
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