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International Journal of Service Industry Management

Volume 17 Issue 2

Published: 2006 | Start Page: 111


Special Issue: Special Issue from the 4th ServSIG Services Research Conference: Services Research – A Truly Global Discipline
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Articles

Articles
Article No: Article Information:
1550325 Beyond technology acceptance: understanding consumer practice
Steve Baron, Anthony Patterson, Kim Harris (pp. 111-135)
Keywords: Communication technologies, Consumer behaviour, Consumer research
ArticleType: Research paper
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1550326 Improving call centre agent performance: A UK-India study based on the agents’ point of view
Vaikalathur Shankar Mahesh, Anand Kasturi (pp. 136-157)
Keywords: Call centres, India, Motivation (psychology), Performance management, Stress, United Kingdom
ArticleType: Research paper
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1550327 Switching barriers in business-to-business services: a qualitative study
Venkata Yanamandram, Lesley White (pp. 158-192)
Keywords: Australia, Brand loyalty, Business-to-business marketing, Customer satisfaction, Services
ArticleType: Research paper
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1550328 E-customers' third party complaining and complimenting behavior
Lynn Goetzinger, Jung Kun Park, Richard Widdows (pp. 193-206)
Keywords: Complaints, Consumer behaviour, Customer satisfaction, Electronic commerce
ArticleType: Research paper
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1550329 Defining relationship quality for customer-driven business development: A housing-mortgage company case
Inger Roos, Anders Gustafsson, Bo Edvardsson (pp. 207-223)
Keywords: Customer relations, Mortgage companies, Property management, Social dynamics, Sweden
ArticleType: Research paper
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Guest editorial

Services research - a truly global discipline
Item No: Item Information
1550330 Services research - a truly global discipline
Journal: International Journal of Service Industry Management
Vol : 17 Issue: 2
Special Issue: Special Issue from the 4th ServSIG Services Research Conference: Services Research – A Truly Global Discipline
Author(s): Jochen Wirtz, Shaukat Brah
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