| 1550605 |
An empirical study of quality function deployment on company performance
Andreas Herrmann, Frank Huber, René Algesheime, Torsten Tomczak
(pp. 345-366)
Keywords:
Company performance,
Economic performance,
Linear structural equation modeling,
Quality function deployment,
Total quality management
ArticleType: Research paper
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(404 KB)
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| 1550606 |
The effects of customer contact on conformance quality and productivity in Chinese service firms
Kefeng Xu, Jayanth Jayaram, Ming Xu
(pp. 367-389)
Keywords:
China,
Customer relations,
Productivity rate,
Quality,
Service industries,
Service operations
ArticleType: Research paper
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(166 KB)
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| 1550607 |
Suppliers, do you know your customers?
R.A. Schofield, Liz Breen
(pp. 390-408)
Keywords:
Consumer behaviour,
Customer services quality,
Pharmaceuticals industry,
Supply chain management,
United Kingdom
ArticleType: Research paper
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(299 KB)
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| 1550608 |
Choosing a quality improvement project using the analytic hierarchy process
Henny van de Water, Jan de Vries
(pp. 409-425)
Keywords:
Analytical hierarchy process,
Customer satisfaction,
Quality improvement,
Quality management,
The Netherlands
ArticleType: Case study
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(197 KB)
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| 1550609 |
Design of an optimal plan for an accelerated degradation test: a case study
Qishan Li, Dimitri B. Kececioglu
(pp. 426-440)
Keywords:
Light emitting diodes,
Measurement, testing and instruments
ArticleType: Research paper
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(125 KB)
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| 1550610 |
Application of fuzzy logic control model to Gantt charting preventive maintenance scheduling
S.A. Oke, O.E. Charles-Owaba
(pp. 441-459)
Keywords:
Fuzzy logic,
Nigeria,
Operations and production management,
Preventive maintenance,
Uncertainty management
ArticleType: Research paper
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(242 KB)
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