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International Journal of Retail & Distribution Management

Volume 34 Issue 4

Published: 2006 | Start Page: 240


Special Issue: Electronic commerce in the retail sector: from exploratory channel to strategic necessity
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Articles

Articles
Article No: Article Information:
1550641 Comparing e-service performance across industry sectors: Drivers of overall satisfaction in online retailing
Lauren M. Trabold, Gregory R. Heim, Joy M. Field (pp. 240-257)
Keywords: Electronic commerce, Internet shopping, Performance measures, Retailing
ArticleType: Research paper
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1550642 The provision of delivery information online: a missed opportunity
Kelly Page-Thomas, Gloria Moss, David Chelly, Song Yabin (pp. 258-277)
Keywords: Czech Republic, Delivery, Electronic commerce, Hungary, Internet shopping, United Kingdom
ArticleType: Research paper
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1550643 Developing a framework for measuring physical distribution service quality of multi-channel and “pure player” internet retailers
Yuan Xing, David B. Grant (pp. 278-289)
Keywords: Customer services quality, Distribution, Internet shopping, Performance measurement (quality), Retailers
ArticleType: Conceptual paper
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1550644 Cross-industry analysis of consumer assessments of internet retailers' service performances
Siohong Tih, Sean Ennis (pp. 290-307)
Keywords: Customer services quality, Internet, Performance measures, Retailing
ArticleType: Research paper
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1550645 E-shopping lovers and fearful conservatives: a market segmentation analysis
Chad R. Allred, Scott M. Smith, William R. Swinyard (pp. 308-333)
Keywords: Internet shopping, Lifestyles, Market segmentation, United States of America
ArticleType: Research paper
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1550646 Why consumers hesitate to shop online: An experimental choice analysis of grocery shopping and the role of delivery fees
Yan Huang, Harmen Oppewal (pp. 334-353)
Keywords: Consumer behaviour, Delivery, Internet shopping, Retailing, United Kingdom
ArticleType: Research paper
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1550647 The UK grocery business: towards a sustainable model for virtual markets
Ray Hackney, Kevin Grant, Grete Birtwistle (pp. 354-368)
Keywords: Internet shopping, Retailing, Supermarkets, United Kingdom
ArticleType: Research paper
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1550648 E-commerce adoption in the retail sector: empirical insights
Ralitza Nikolaeva (pp. 369-387)
Keywords: Electronic commerce, Retailing
ArticleType: Research paper
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1550649 Applying the technology acceptance model to the online retailing of financial services
Sally McKechnie, Heidi Winklhofer, Christine Ennew (pp. 388-410)
Keywords: Consumer behaviour, Financial services, Internet, Internet shopping, Retailing, United Kingdom
ArticleType: Research paper
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1550650 New perspectives in internet retailing: a review and strategic critique of the field
Neil F. Doherty, Fiona E. Ellis-Chadwick (pp. 411-428)
Keywords: Electronic commerce, Internet shopping, Retailing
ArticleType: Research paper
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Guest editorial

Electronic commerce in the retail sector: from exploratory channel to strategic necessity
Item No: Item Information
1550651 Electronic commerce in the retail sector: from exploratory channel to strategic necessity
Journal: International Journal of Retail & Distribution Management
Vol : 34 Issue: 4
Special Issue: Electronic commerce in the retail sector: from exploratory channel to strategic necessity
Author(s): Neil F. Doherty, Fiona Ellis-Chadwick
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