| 1550804 |
Interpersonal liking in lender-customer relationships in the Australian banking sector
Amy Hawke, Troy Heffernan
(pp. 140-157)
Keywords:
Banking,
Case studies,
Relationship marketing,
Trust
ArticleType: Research paper
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(124 KB)
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| 1550805 |
The measurement of end-user computing satisfaction of online banking services: empirical evidence from Finland
Kari Pikkarainen, Tero Pikkarainen, Heikki Karjaluoto, Seppo Pahnila
(pp. 158-172)
Keywords:
Banking,
Customer satisfaction,
Demographics,
Measurement
ArticleType: Research paper
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(201 KB)
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| 1550806 |
The effects of work-family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front-line employees
Osman M. Karatepe, Mehmet Tekinkus
(pp. 173-193)
Keywords:
Employees,
Jobs,
Sociology of work,
Turkey
ArticleType: Research paper
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(188 KB)
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| 1550807 |
Can internal marketing be implemented within bureaucratic organisations?
Ioanna Papasolomou
(pp. 194-211)
Keywords:
Banks,
Bureaucracy,
Internal marketing,
United Kingdom
ArticleType: Case study
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(113 KB)
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