| 1554201 |
The new customer-centred business model for the hospitality industry
Jay Kandampully
(pp. 173-187)
Keywords:
Customer orientation,
Hospitality services,
International marketing
ArticleType: Conceptual paper
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(225 KB)
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| 1554202 |
Growth strategies in the Spanish hotel sector: determining factors
Enrique Claver, Rosario Andreu, Diego Quer
(pp. 188-205)
Keywords:
Business development,
Debts,
Hotel and catering industry,
Hotels,
Profit,
Spain
ArticleType: Research paper
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(164 KB)
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| 1554203 |
Competitor-focused accounting applied to a hotel context
Sharlene Anderson, Chris Guilding
(pp. 206-218)
Keywords:
Accounting,
Competitive analysis,
Hotel and catering industry,
Hotels
ArticleType: Research paper
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(87 KB)
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| 1554204 |
Optimising the service mix for Irish hoteliers: the challenge for small food suppliers
Sinead O'Connell, Maeve Henchion, Alan Collins
(pp. 219-230)
Keywords:
Customer service management,
Food industry,
Hotel and catering industry,
Ireland,
Purchasing,
Service levels
ArticleType: Research paper
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(112 KB)
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| 1554205 |
The use of management contracts by international hotel firms in Thailand
Veerades Panvisavas, J. Stephen Taylor
(pp. 231-245)
Keywords:
Contracts,
Hotel and catering industry,
Negotiating,
Thailand
ArticleType: Research paper
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(87 KB)
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| 1554206 |
Delivering the message: How premium hotel brands struggle to communicate their value proposition
Winfried Daun, Raffaela Klinger
(pp. 246-252)
Keywords:
Brand management,
Brands,
Hotel and catering management,
Hotels
ArticleType: Research paper
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(369 KB)
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| 1554207 |
Crime and harassment in Jamaica: consequences for sustainability of the tourism industry
Ibrahim Ajagunna
(pp. 253-259)
Keywords:
Crimes,
Harassment,
Jamaica,
Sustainable development,
Tourism,
Violent crime
ArticleType: Research paper
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(59 KB)
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| 1554208 |
The reputation of the UK licensee: an attempt to offer a balanced view
J.D. Pratten
(pp. 260-268)
Keywords:
Alcoholic drinks,
Alcoholism,
Business ethics,
Crimes,
United Kingdom
ArticleType: Viewpoint
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(73 KB)
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