| 1556621 |
Identifying and studying “best-performing” services: An application of DEA to long-term care
Jo Ann M. Duffy, James A. Fitzsimmons, Nikhil Jain
(pp. 232-251)
Keywords:
Data analysis,
Long-term care,
Nursing homes,
Performance measurement (quality),
Service delivery
ArticleType: Research paper
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(118 KB)
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| 1556622 |
Profitability in professional sports and benchmarking: the case of NBA franchises
Mahmoud M. Nourayi
(pp. 252-271)
Keywords:
Benchmarking,
Continuous improvement,
Profit,
Sports
ArticleType: Research paper
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(116 KB)
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| 1556623 |
The internal performance measures of bank lending: a value-added approach
Lin Peter Wei-Shong, Mei Albert Kuo-Chung
(pp. 272-289)
Keywords:
Banking,
Competitive strategy,
Loans,
Performance measurement (quality)
ArticleType: Research paper
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(175 KB)
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| 1556624 |
Integrating quality function deployment and benchmarking to achieve greater profitability
Ashok Kumar, Jiju Antony, Tej S. Dhakar
(pp. 290-310)
Keywords:
Benchmarking,
Competitive analysis,
Customer satisfaction,
Product design,
Quality function deployment,
Quality improvement
ArticleType: Research paper
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(125 KB)
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| 1556625 |
A framework for information services: benchmarking for countries and companies
Sameer Prasad, Jasmine Tata
(pp. 311-323)
Keywords:
Benchmarking,
Information systems,
Multinational companies
ArticleType: Research paper
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(84 KB)
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| 1556626 |
Laboratory service evaluation: laboratory product model and the supply chain
G.M. Rynja, D.C. Moy
(pp. 324-336)
Keywords:
Benchmarking,
Laboratories,
Performance measurement (quality),
Services
ArticleType: Research paper
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(214 KB)
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| 1556627 |
Understanding the challenges of implementing best practices in hospitality and tourism SMEs
Li-Jen Jessica Hwang, Andrew Lockwood
(pp. 337-354)
Keywords:
Best practice,
Hospitality services,
Small to medium-sized enterprises
ArticleType: Research paper
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(212 KB)
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| 1556628 |
Benchmarking customer service on the internet: best practices from family businesses
Nancy M. Levenburg
(pp. 355-373)
Keywords:
Customer services quality,
Electronic commerce,
Internet,
Service industries
ArticleType: Research paper
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(107 KB)
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| 1556629 |
Success factors for achieving high service revenues in manufacturing companies
Heiko Gebauer, Thomas Friedli, Elgar Fleisch
(pp. 374-386)
Keywords:
Benchmarking,
Germany,
Manufacturing industries,
Services,
Switzerland
ArticleType: Research paper
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(81 KB)
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