| 1558145 |
Realistic recruitment: An empirical study of the cruise industry
Steffen Raub, Eva Maria Streit
(pp. 278-289)
Keywords:
Human resource management,
Job descriptions,
Leisure activities,
Recruitment
ArticleType: Research paper
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(80 KB)
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| 1558146 |
From satisfaction to delight: a model for the hotel industry
Edwin N. Torres, Sheryl Kline
(pp. 290-301)
Keywords:
Customer relations,
Customer satisfaction,
Customer service management,
Hotels,
Human resource management
ArticleType: Conceptual paper
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(140 KB)
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| 1558147 |
Hotels' environmental management systems (ISO 14001): creative financing strategy
Wilco W. Chan, Kenny Ho
(pp. 302-316)
Keywords:
Environmental management,
Financing,
Hotels
ArticleType: Case study
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(158 KB)
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| 1558148 |
Effects of disposition on hospitality employee job satisfaction and commitment
Paula Silva
(pp. 317-328)
Keywords:
Employee attitudes,
Hospitality management,
Job satisfaction,
Personality
ArticleType: Research paper
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(83 KB)
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| 1558149 |
Reporting and reflecting on corporate social responsibility in the hospitality industry: A case study of pub operators in the UK
Peter Jones, Daphne Comfort, David Hillier
(pp. 329-340)
Keywords:
Corporate social responsibility,
Ethics,
Hospitality management,
Hotel and catering industry,
United Kingdom
ArticleType: Case study
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(81 KB)
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| 1558150 |
Performance measurement in tourism: a value chain model
Yildirim Yilmaz, Umit S. Bititci
(pp. 341-349)
Keywords:
Management effectiveness,
Performance measures,
Tourism management,
Value chain
ArticleType: Research paper
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(253 KB)
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| 1558151 |
Does quality impact on hotel performance?
Enrique Claver, Juan José TarÃ, Jorge Pereira
(pp. 350-358)
Keywords:
Business performance,
Hotels,
Quality standards,
Quality systems,
Spain
ArticleType: Research paper
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(67 KB)
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