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Measuring Business Excellence

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Articles

Articles

Article No:	Article Information:
1558355	Managerial qualities and operational performance: a proposed model Garry Crilley, Colin Sharp (pp. 4-18) Keywords: Leisure facilities, Management development, Organizational performance, Performance management ArticleType: Research paper View HTML | View PDF (451 KB) | Reprints & Permissions
1558356	Communicating six sigma's benefits to top management Johannes Freiesleben (pp. 19-27) Keywords: Investments, Prices, Profit, Quality costs, Quality management, Six sigma ArticleType: Research paper View HTML | View PDF (278 KB) | Reprints & Permissions
1558357	Re-forecasting practice in the UK Richard Barrett, Jeremy Hope (pp. 28-40) Keywords: Budgetary control, Corporate strategy, Financial forecasting, Performance management ArticleType: General review View HTML | View PDF (606 KB) | Reprints & Permissions
1558358	Performance measures reflecting impact of the Workplace Challenge Programme Conrad Sebego (pp. 41-49) Keywords: Best practice, Cost effectiveness, Operations management, Performance measures, Productivity rate, Waste minimization ArticleType: Case study View HTML | View PDF (301 KB) | Reprints & Permissions
1558359	Marketing measurement action research model Diana Woodburn (pp. 50-64) Keywords: Action research, Marketing models, Marketing strategy ArticleType: Research paper View HTML | View PDF (790 KB) | Reprints & Permissions

Book Review

Measuring Customer Service Effectiveness

Item No:	Item Information
1558354	Measuring Customer Service Effectiveness Journal: Measuring Business Excellence Vol : 10 Issue: 2 Author(s): K. Narasimhan View HTML

Editorial

Insights from research

Item No:	Item Information
1558360	Insights from research Journal: Measuring Business Excellence Vol : 10 Issue: 2 Author(s): Mike Bourne, Mike Kennerley View HTML

News, publications and reviews

Events

Item No:	Item Information
1558361	Events Journal: Measuring Business Excellence Vol : 10 Issue: 2 View HTML

Focus on … the balanced scorecard

Viewing the balanced scorecard in a practical light

Item No:	Item Information
1558362	Viewing the balanced scorecard in a practical light Journal: Measuring Business Excellence Vol : 10 Issue: 2 Author(s): Wei Kium Teoh View HTML

Balanced scorecard: keep it simple!

Item No:	Item Information
1558363	Balanced scorecard: keep it simple! Journal: Measuring Business Excellence Vol : 10 Issue: 2 Author(s): Daniele Seraphim View HTML

Performance measurement in a Greek financial institute using the balanced scorecard

Item No:	Item Information
1558364	Performance measurement in a Greek financial institute using the balanced scorecard Journal: Measuring Business Excellence Vol : 10 Issue: 2 Author(s): Panagiotis Chytas View HTML