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Benchmarking: An International Journal

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Articles

Articles

Article No:	Article Information:
1562996	A benchmarking implementation framework for automotive manufacturing SMEs Baba Md Deros, Sha'ri Mohd Yusof, Azhari Md Salleh (pp. 396-430) Keywords: Automotive industry, Benchmarking, Competitive strategy, Malaysia, Small to medium-sized enterprises ArticleType: Research paper View HTML | View PDF (202 KB) | Reprints & Permissions
1562997	The use of multi-attribute utility theory to determine the overall best-in-class performer in a benchmarking study Terry R. Collins, Manuel D. Rossetti, Heather L. Nachtmann, James R. Oldham (pp. 431-446) Keywords: Benchmarking, Best practice, Gap analysis, Performance measures, Sensitivity analysis, Utility theory ArticleType: Research paper View HTML | View PDF (94 KB) | Reprints & Permissions
1562998	Role of human factors in TQM: a graph theoretic approach Sandeep Grover, V.P. Agrawal, I.A. Khan (pp. 447-468) Keywords: Employee behaviour, Graph theory, Total quality management ArticleType: Research paper View HTML | View PDF (124 KB) | Reprints & Permissions
1562999	Tourism services quality (TourServQual) in Egypt: The viewpoints of external and internal customers Mohammed I. Eraqi (pp. 469-492) Keywords: Customer satisfaction, Egypt, Quality, Tourism ArticleType: Research paper View HTML | View PDF (127 KB) | Reprints & Permissions
1563000	An empirically validated quality management measurement instrument Prakash J. Singh, Alan Smith (pp. 493-522) Keywords: Australia, Performance measures, Psychometric tests, Quality management ArticleType: Research paper View HTML | View PDF (127 KB) | Reprints & Permissions
1563001	A worldwide analysis of ISO 9000 standard diffusion: Considerations and future development F. Franceschini, M. Galetto, P. Cecconi (pp. 523-541) Keywords: ISO 9000 series, Quality management, Quality standards, Quality systems ArticleType: Research paper View HTML | View PDF (139 KB) | Reprints & Permissions

Book Review

Benchmarking: A Guide for Educators

Item No:	Item Information
1562995	Benchmarking: A Guide for Educators Journal: Benchmarking: An International Journal Vol : 13 Issue: 4 Special Issue: Benchmarking in Total Quality Management Author(s): M. Ruhul Amin View HTML

Guest editorial

Introduction to the special issue on benchmarking in total quality management

Item No:	Item Information
1563002	Introduction to the special issue on benchmarking in total quality management Journal: Benchmarking: An International Journal Vol : 13 Issue: 4 Special Issue: Benchmarking in Total Quality Management Author(s): Fiorenzo Franceschini, Maurizio Galetto View HTML