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International Journal of Service Industry Management

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Articles

Articles

Article No:	Article Information:
1563354	Customer knowledge transfer and key account management in professional service organizations Satu Nätti, Aino Halinen, Niina Hanttu (pp. 304-319) Keywords: Accounts management, Knowledge transfer, Organizational structures ArticleType: Research paper View HTML | View PDF (108 KB) | Reprints & Permissions
1563355	Critical contractual issues of outsourced operation and maintenance service for commercial buildings Joseph H.K. Lai, Francis W.H. Yik, Phil Jones (pp. 320-343) Keywords: Building services, Contracts, Outsourcing, Transaction costs ArticleType: Research paper View HTML | View PDF (301 KB) | Reprints & Permissions
1563356	Identifying determinants of success in development of new high-contact services: Insights from the hospitality industry Michael Ottenbacher, Juergen Gnoth, Peter Jones (pp. 344-363) Keywords: Design and development, Employee involvement, Hospitality services, Service operations ArticleType: Research paper View HTML | View PDF (112 KB) | Reprints & Permissions
1563357	A strategic review of operations and marketing functions in retail banks Munsung Rhee, Satish Mehra (pp. 364-379) Keywords: Competitive strategy, Marketing, Operations management, Retail banks ArticleType: Research paper View HTML | View PDF (99 KB) | Reprints & Permissions
1563358	Temporal and spatial e-service value Kristina Heinonen (pp. 380-400) Keywords: Customer satisfaction, Online operations, Service operations ArticleType: Research paper View HTML | View PDF (122 KB) | Reprints & Permissions

Book Review

Loyalty Myths: Hyped Strategies That Will Put You Out of Business and Proven Tactics That Really Work

Item No:	Item Information
1563353	Loyalty Myths: Hyped Strategies That Will Put You Out of Business and Proven Tactics That Really Work Journal: International Journal of Service Industry Management Vol : 17 Issue: 4 Author(s): Paul Gemmel View HTML

Call for papers

Special issue on The 10th International Research Symposium on Service Excellence in Management June 14-17, 2007 Orlando, Florida

Item No:	Item Information
1563359	Special issue on The 10th International Research Symposium on Service Excellence in Management June 14-17, 2007 Orlando, Florida Journal: International Journal of Service Industry Management Vol : 17 Issue: 4 View HTML