| 1563361 |
Global trends and challenges in services
Marianna Sigala, Evangelos Christou
(pp. 345-348)
Keywords:
Economic trends,
Services,
Social trends
ArticleType: Viewpoint
View HTML
|
View PDF
(45 KB)
| Reprints & Permissions
|
| 1563362 |
Student satisfaction and quality of service in Italian universities
Luca Petruzzellis, Angela Maria D'Uggento, Salvatore Romanazzi
(pp. 349-364)
Keywords:
Customer satisfaction,
Italy,
Quality,
Service levels,
Universities
ArticleType: Research paper
View HTML
|
View PDF
(214 KB)
| Reprints & Permissions
|
| 1563363 |
The importance of service quality in bank selection for mortgage loans
Constantine Lymperopoulos, Ioannis E. Chaniotakis, Magdalini Soureli
(pp. 365-379)
Keywords:
Banks,
Buying behaviour,
Customer services quality,
Greece,
Loans,
Mortgage companies
ArticleType: Research paper
View HTML
|
View PDF
(95 KB)
| Reprints & Permissions
|
| 1563364 |
Bank service quality: evidence from five Balkan countries
Niki Glaveli, Eugenia Petridou, Chris Liassides, Charalambos Spathis
(pp. 380-394)
Keywords:
Banks,
Customer services quality,
Quality management
ArticleType: Research paper
View HTML
|
View PDF
(92 KB)
| Reprints & Permissions
|
| 1563365 |
Mass customisation implementation models and customer value in mobile phones services: Preliminary findings from Greece
Marianna Sigala
(pp. 395-420)
Keywords:
Customer satisfaction,
Greece,
Mass customization,
Mobile communication systems,
Services
ArticleType: Research paper
View HTML
|
View PDF
(144 KB)
| Reprints & Permissions
|
| 1563366 |
Investigating the impact of business-process-competent information systems (ISs) on business performance
Malamatenia-Alma A. Pantazi, Nikolaos B. Georgopoulos
(pp. 421-434)
Keywords:
Business performance,
Business process re-engineering,
Greece,
Information systems,
Process management,
Strategic alignment
ArticleType: Conceptual paper
View HTML
|
View PDF
(314 KB)
| Reprints & Permissions
|
Logout
Backfiles 
EarlyCite