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Journal Information

Performance Measurement and Metrics

Volume 7 Issue 2

Published: 2006 | Start Page: 63

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Articles

Articles
Article No:	Article Information:
1563576	Counting what counts: performance measurement and evidence-based practice Andrew Booth (pp. 63-74) Keywords: Evidence-based practice, Libraries, Performance measurement (quality), Quality assurance ArticleType: Viewpoint View HTML \| View PDF (84 KB) \| Reprints & Permissions
1563577	Benchmarking and library quality maturity Frankie Wilson, J. Stephen Town (pp. 75-82) Keywords: Benchmarking, Libraries, Quality, United Kingdom ArticleType: Research paper View HTML \| View PDF (66 KB) \| Reprints & Permissions
1563578	Operationalising the Focus/Values/Purpose Matrix: A tool for libraries to measure their ability to deliver service quality Rowena Cullen (pp. 83-99) Keywords: Customer services quality, Libraries ArticleType: Case study View HTML \| View PDF (548 KB) \| Reprints & Permissions
1563579	Assessment in North American research libraries: a preliminary report card Steve Hiller, Martha Kyrillidou, Jim Self (pp. 100-106) Keywords: Assessment, North America, Research libraries ArticleType: Research paper View HTML \| View PDF (56 KB) \| Reprints & Permissions
1563580	In their own words: A preliminary report on the value of the internet and the library in graduate student research Joan Stein, Alice Bright, Carole George, Terry Hurlbert, Erika Linke, Gloriana St Clair (pp. 107-115) Keywords: Customer satisfaction, Graduates, Information retrieval, Library users ArticleType: Research paper View HTML \| View PDF (65 KB) \| Reprints & Permissions

Editorial

Editorial
Item No:	Item Information
1563581	Editorial Journal: Performance Measurement and Metrics Vol : 7 Issue: 2 Author(s): Linda Banwell View HTML

Lis-perf-measures

Lis-perf-measures
Item No:	Item Information
1563582	Lis-perf-measures Journal: Performance Measurement and Metrics Vol : 7 Issue: 2 Author(s): Susan Childs View HTML

Review

LISU annual library statistics 2005
Item No:	Item Information
1563583	LISU annual library statistics 2005 Journal: Performance Measurement and Metrics Vol : 7 Issue: 2 Author(s): Graeme Arnott View HTML