| 1567395 |
A collaborative model for service provision by multiple public-sector agencies
Hsin-Pin Fu, Tien-Hsiang Chang, Pei Chao, Chyou-Huey Chiou
(pp. 365-379)
Keywords:
Customer satisfaction,
Customer service management,
Public sector organizations
ArticleType: Research paper
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(319 KB)
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| 1567396 |
Explaining Internet dependency: An exploratory study of future purchase intention of Spanish Internet users
Carla Ruiz Mafé, Silvia Sanz Blas
(pp. 380-397)
Keywords:
ANOVA,
Buying behaviour,
Internet,
Spain
ArticleType: Research paper
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(125 KB)
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| 1567397 |
The value of participation in virtual consumer communities on brand loyalty
Rong-An Shang, Yu-Chen Chen, Hsueh-Jung Liao
(pp. 398-418)
Keywords:
Brand loyalty,
Buying behaviour,
Internet
ArticleType: Research paper
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(473 KB)
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| 1567398 |
Overlap among major web search engines
Amanda Spink, Bernard J. Jansen, Vinish Kathuria, Sherry Koshman
(pp. 419-426)
Keywords:
Search engines,
World wide web
ArticleType: Research paper
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(55 KB)
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| 1567399 |
Improving training needs assessment processes via the Internet: system design and qualitative study
Yu-Hui Tao, C. Rosa Yeh, Sheng-I Sun
(pp. 427-449)
Keywords:
Assessment,
Human resource management,
Internet,
Training needs
ArticleType: Conceptual paper
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(926 KB)
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| 1567400 |
Do current anti-cyberloafing disciplinary practices have a replica in research findings?: A study of the effects of coercive strategies on workplace Internet misuse
Pablo Zoghbi Manrique de Lara, Domingo Verano Tacoronte, Jyh-Ming Ting Ding
(pp. 450-467)
Keywords:
Control theory,
Internet,
Leadership,
Punishment,
Workplace
ArticleType: Research paper
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(233 KB)
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