| 1569926 |
Developing successful technology-based services: the issue of identifying and involving innovative users
Jonas Matthing, Per Kristensson, Anders Gustafsson, A. Parasuraman
(pp. 288-297)
Keywords:
Customer service management,
Design and development,
Innovation
ArticleType: Research paper
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(163 KB)
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| 1569927 |
A cross-industry comparison of customer satisfaction
G. Ronald Gilbert, Cleopatra Veloutsou
(pp. 298-308)
Keywords:
Customer satisfaction,
Measurement
ArticleType: Research paper
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(133 KB)
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| 1569928 |
Firm-specific influences on the internalization of after-sales service activities in foreign markets
Dirk Morschett
(pp. 309-323)
Keywords:
After sales service,
Customer service quality,
Germany,
Influence,
International business,
International cooperation
ArticleType: Research paper
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(222 KB)
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| 1569929 |
Perceptions of incompatibility in customer-to-customer interactions: examining individual level differences
Nusser A. Raajpoot, Arun Sharma
(pp. 324-332)
Keywords:
Consumer behaviour,
Individual perception,
Interpersonal communications,
Social interaction
ArticleType: Research paper
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(116 KB)
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| 1569930 |
Relationship development in a multinational utilities network
Katherine Tyler, Edmund Stanley, Amanda Brady
(pp. 333-345)
Keywords:
Buyer-seller relationships,
Customer services quality,
Networking,
Service industries
ArticleType: Research paper
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(540 KB)
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| 1569931 |
Pricing practices of service organizations
George J. Avlonitis, Kostis A. Indounas
(pp. 346-356)
Keywords:
Greece,
Pricing policy,
Service industries
ArticleType: Research paper
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(132 KB)
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