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International Journal of Service Industry Management

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Articles

Articles

Article No:	Article Information:
1572938	Problem solving within professional services: evidence from the medical field Elina Jaakkola, Aino Halinen (pp. 409-429) Keywords: Health services, Medical practice, Problem solving, Professional services ArticleType: Research paper View HTML | View PDF (119 KB) | Reprints & Permissions
1572939	The role of prior knowledge in international franchise partner recruitment Levent Altinay, Catherine L. Wang (pp. 430-443) Keywords: Culture, Explicit knowledge, Franchising, Recruitment, Tacit knowledge ArticleType: Research paper View HTML | View PDF (88 KB) | Reprints & Permissions
1572940	Does role clarity explain employee-perceived service quality?: A study of antecedents and consequences in call centres Avinandan Mukherjee, Neeru Malhotra (pp. 444-473) Keywords: Call centres, Customer service quality, Employee attitudes, United Kingdom ArticleType: Research paper View HTML | View PDF (164 KB) | Reprints & Permissions
1572941	An application-based classification to understand buyer-supplier interaction in business services Finn Wynstra, Björn Axelsson, Wendy van der Valk (pp. 474-496) Keywords: Buyers, Buyer-seller relationships, Supplier relations ArticleType: Conceptual paper View HTML | View PDF (127 KB) | Reprints & Permissions
1572942	The role of technology readiness in customers' perception and adoption of self-service technologies Jiun-Sheng Chris Lin, Pei-ling Hsieh (pp. 497-517) Keywords: Communication technologies, Consumer behaviour, Customer satisfaction, Customer services quality ArticleType: Research paper View HTML | View PDF (119 KB) | Reprints & Permissions

Book Review

Strategic Management of Professional Service Firms, 3rd edition

Item No:	Item Information
1572937	Strategic Management of Professional Service Firms, 3rd edition Journal: International Journal of Service Industry Management Vol : 17 Issue: 5 Author(s): Paul Gemmel View HTML

Call for papers

The 10th International Research Symposium on Service Excellence in Management June 14-17, 2007 Orlando, Florida

Item No:	Item Information
1572943	The 10th International Research Symposium on Service Excellence in Management June 14-17, 2007 Orlando, Florida Journal: International Journal of Service Industry Management Vol : 17 Issue: 5 View HTML