| 1575556 |
Impact of EFQM Excellence Model on leadership in German and UK organisations
Grace McCarthy, Richard Greatbanks
(pp. 1068-1091)
Keywords:
Business Excellence Model,
European Foundation for Quality Management,
Germany,
Leadership,
Quality assessment,
United Kingdom
ArticleType: Research paper
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(244 KB)
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| 1575557 |
The impact of total quality management on innovation: Findings from a developing country
Dinh Thai Hoang, Barbara Igel, Tritos Laosirihongthong
(pp. 1092-1117)
Keywords:
Developing countries,
Organizational innovation,
Total quality management,
Vietnam
ArticleType: Research paper
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(302 KB)
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| 1575558 |
The Baldrige Education Criteria for Performance Excellence Framework: Empirical test and validation
Masood Abdulla Badri, Hassan Selim, Khaled Alshare, Elizabeth E. Grandon, Hassan Younis, Mohammed Abdulla
(pp. 1118-1157)
Keywords:
Baldrige Award,
Higher education,
Performance measures,
Quality awards,
United Arab Emirates
ArticleType: Research paper
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(418 KB)
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| 1575559 |
ISO 10002 Complaints Handling System: a study
Susan Hughes, Stanislav Karapetrovic
(pp. 1158-1175)
Keywords:
Canada,
Complaints,
Customer satisfaction,
Electricity industry,
International Standards,
Quality management
ArticleType: Case study
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(446 KB)
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| 1575560 |
Optimal replacement of systems subject to shocks and random threshold failure
Alagar Rangan, Dimple Thyagarajan, Sarada Y
(pp. 1176-1191)
Keywords:
planning and control,
Production,
Production methods,
Replacement control,
Systems theory
ArticleType: Conceptual paper
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(185 KB)
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| 1575561 |
Computer-aided SPC and cybernetic view on quality control
Xia Pan
(pp. 1192-1203)
Keywords:
Cybernetics,
Quality control,
Quality management,
Statistical process control,
Systems theory
ArticleType: Viewpoint
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(116 KB)
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