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Human Resource Management International Digest

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Articles

Articles

Article No:	Article Information:
1579259	Coaching high achievers Graham Jones (pp. 3-4) Keywords: Coaching, Individual development, Psychology ArticleType: Viewpoint View HTML | View PDF (30 KB) | Reprints & Permissions
1579260	With Telecom New Zealand rings the changes to connect with Asian customers: Dedicated language service cements company's reputation for internationalism Edwina Pio, Adrian Kwan (pp. 5-8) Keywords: Equal opportunities, Ethnic groups, Performance measures, Recruitment, Service operations, Team working ArticleType: Case study View HTML | View PDF (50 KB) | Reprints & Permissions
1579261	Avoiding ageism at Coca-Cola: Company initiatives earn Employer Champion status Catherine Webb (pp. 9-11) Keywords: Age discrimination, Equal opportunities, Recruitment ArticleType: Case study View HTML | View PDF (53 KB) | Reprints & Permissions
1579262	WSP forges teamwork and leadership in rural South Africa: Community project brings real-world problems, challenges and learning Andrew Reese (pp. 12-14) Keywords: Communications, Community work (social welfare), Cross-cultural management, Leadership, Retention, Team working ArticleType: Case study View HTML | View PDF (54 KB) | Reprints & Permissions
1579263	ING Direct banks on the quality of its call-center employees: Program stresses the value of training being fun (pp. 15-17) Keywords: Banks, Call centres, Recruitment, Training ArticleType: Case study View HTML | View PDF (46 KB) | Reprints & Permissions
1579264	Somerfield stocks up on management talent: Training program helps to solve a recruitment problem (pp. 18-21) Keywords: Management development, Recruitment, Retailing, Supermarkets, Training ArticleType: Case study View HTML | View PDF (50 KB) | Reprints & Permissions
1579265	Holiday Extras is flying high: Call-center training improves call time, quality and staff retention (pp. 22-24) Keywords: Call centres, Quality, Retention, Training ArticleType: Case study View HTML | View PDF (45 KB) | Reprints & Permissions
1579266	Toiletries company scents sweet perfection: Turn-around earns COSi top marks in P&G audit of suppliers (pp. 25-28) Keywords: Empowerment, Manufacturing systems, Organizational culture, Organizational performance, Training ArticleType: Case study View HTML | View PDF (50 KB) | Reprints & Permissions
1579267	Stardust works its magic for Whitefriars Housing Group: Equality and diversity training helps to change organizational culture (pp. 29-32) Keywords: Employee development, Equal opportunities, Organizational culture, Training ArticleType: Case study View HTML | View PDF (173 KB) | Reprints & Permissions
1579268	Heinz introduces a new variety of health-care plan: Scheme for process workers helps to cut absence rates (pp. 33-34) Keywords: Blue collar workers, Food industry, Health services, Insurance ArticleType: Case study View HTML | View PDF (36 KB) | Reprints & Permissions
1579269	Lessons in leadership from a man's best friend: Course draws on the parallels between humans and dogs (pp. 35-37) Keywords: Employee development, Leadership development, Team working ArticleType: Case study View HTML | View PDF (43 KB) | Reprints & Permissions
1579270	Someone to talk to when it's tough at the top: BrainXchange breaks down the isolation of executives under pressure Nigel Bishop (pp. 38-41) Keywords: Management development, Mentoring, Recruitment, Senior management ArticleType: Case study View HTML | View PDF (50 KB) | Reprints & Permissions

Employment law outlook

Employment law outlook

Item No:	Item Information
1579271	Employment law outlook Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): Mike Pitt View HTML

Abstracts

Pandemic (human resource implications)

Item No:	Item Information
1579272	Pandemic (human resource implications) Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): N.H. Woodward View HTML

Trouble at Toyota

Item No:	Item Information
1579273	Trouble at Toyota Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): M. Orey View HTML

Liaison Dangereuse (human resource implications of L'Oreal's takeover of the Body Shop)

Item No:	Item Information
1579274	Liaison Dangereuse (human resource implications of L'Oreal's takeover of the Body Shop) Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): M. Farquharson View HTML

Jack Welch: a legacy of leadership

Item No:	Item Information
1579275	Jack Welch: a legacy of leadership Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): J. Kornik View HTML

GE hones its leaders at Crotonville

Item No:	Item Information
1579276	GE hones its leaders at Crotonville Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): J. Durett View HTML

Motivational selling - how empowered employees can help close deals

Item No:	Item Information
1579277	Motivational selling - how empowered employees can help close deals Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): J. Chang View HTML

Free your mind

Item No:	Item Information
1579278	Free your mind Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): E. Clarke View HTML

Measuring and using employee satisfaction

Item No:	Item Information
1579279	Measuring and using employee satisfaction Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): D. Leonard View HTML

Extreme makeover (cultural change at Weyerhaeuser)

Item No:	Item Information
1579280	Extreme makeover (cultural change at Weyerhaeuser) Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): C. Huff View HTML

Bring me sunlight

Item No:	Item Information
1579281	Bring me sunlight Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): J. Faragher View HTML

Teamwork!

Item No:	Item Information
1579282	Teamwork! Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): J. Useem View HTML

Making sense of staff training (Sense - the UK charity for deaf-blind people)

Item No:	Item Information
1579283	Making sense of staff training (Sense - the UK charity for deaf-blind people) Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): J. Young View HTML

Suggested reading

Why Should Anyone Be Led by You? What it Takes to Be an Authentic Leader

Item No:	Item Information
1579284	Why Should Anyone Be Led by You? What it Takes to Be an Authentic Leader Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): Rob Goffee View HTML

Mentoring in Action: a Practical Guide (2nd ed.)

Item No:	Item Information
1579285	Mentoring in Action: a Practical Guide (2nd ed.) Journal: Human Resource Management International Digest Vol : 14 Issue: 7 Author(s): David Megginson View HTML

What’s on the web

What’s on the web

Item No:	Item Information
1579286	What’s on the web Journal: Human Resource Management International Digest Vol : 14 Issue: 7 View HTML