| 1581911 |
High performance work systems: the sum really is greater than its parts
Keith Denton
(pp. 4-7)
Keywords:
Business improvement,
Human resources management,
Knowledge sharing,
Performance management systems,
Performance measures
ArticleType: General review
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(144 KB)
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| 1581912 |
Performance measurements in the implementation of information systems in small and medium-sized enterprises: a framework and empirical analysis
Milind Kumar Sharma, Rajat Bhagwat
(pp. 8-21)
Keywords:
Globalization,
Information systems,
Performance measures,
Small to medium-sized enterprises
ArticleType: Research paper
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(367 KB)
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| 1581913 |
A framework for evaluating the criticality of software metrics: an analytic hierarchy process (AHP) approach
G.S. Sureshchandar, Rainer Leisten
(pp. 22-33)
Keywords:
Analytic hierarchy process,
Computer software,
Critical path analysis,
Measurement
ArticleType: Research paper
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(203 KB)
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| 1581914 |
An application of the integrated AHP-PGP model in supplier selection
Selçuk Perçin
(pp. 34-49)
Keywords:
Analytical hierarchy process,
Supplier evaluation
ArticleType: Research paper
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(681 KB)
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| 1581915 |
Measuring the performance of public sector organisations: a case study on public schools in Malaysia
Nagarajah Lee
(pp. 50-64)
Keywords:
Balanced scorecard,
Organizational performance,
Performance management,
Performance measures
ArticleType: Research paper
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(588 KB)
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| 1581916 |
Customer-focus and business performance: the study of food and beverages organizations in Nigeria
N. Gladson Nwokah, Darego W. Maclayton
(pp. 65-76)
Keywords:
Beverages,
Business performance,
Customer orientation,
Food industry,
Nigeria
ArticleType: Research paper
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(271 KB)
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| 1581917 |
Increasing the visibility of hidden failure costs
Suresh Kumar Krishnan
(pp. 77-101)
Keywords:
Continuous improvement,
Quality,
Quality costs,
Quality indicators
ArticleType: Research paper
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(793 KB)
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| 1581918 |
Interview with David Norton
Kim Foster
(pp. 102-105)
Keywords:
Balanced scorecard,
Performance management,
Performance measures
ArticleType: Viewpoint
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(128 KB)
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