| 1581946 |
Standardized measures in the changing information environment
Roswitha Poll
(pp. 127-141)
Keywords:
Information centres,
International standards,
Libraries,
Measurement,
Standardization
ArticleType: Case study
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(193 KB)
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| 1581947 |
COUNTER: usage statistics for performance measurement
Peter T. Shepherd
(pp. 142-152)
Keywords:
Electronic journals,
Performance measures,
Statistics,
United Kingdom,
Universities,
User studies
ArticleType: General review
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(262 KB)
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| 1581948 |
One size does not fit all: user surveys in academic libraries
Claire Creaser
(pp. 153-162)
Keywords:
Academic libraries,
Benchmarking,
United Kingdom,
User studies
ArticleType: Research paper
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(259 KB)
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| 1581949 |
Evaluation of library performance: current developments in Estonia
Anu Nuut
(pp. 163-172)
Keywords:
Estonia,
Information services,
Libraries,
Performance measures
ArticleType: General review
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(64 KB)
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| 1581950 |
Using performance measurement for decision making in mid-sized academic libraries
Wanda V. Dole, Anne Liebst, Jitka M. Hurych
(pp. 173-184)
Keywords:
Academic libraries,
Assessment,
Decision making,
Library management,
Performance measures,
United States of America
ArticleType: Research paper
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(209 KB)
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| 1581951 |
Libraries Building Communities: The Vital Contribution of Victoria's Public Libraries
Debra Rosenfeldt
(pp. 185-192)
Keywords:
Australia,
Communities,
Public libraries,
Research
ArticleType: Research paper
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(140 KB)
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| 1581952 |
LibQual+TM in Lilliput: assessment benefits for small academic libraries
John B. Harer
(pp. 193-204)
Keywords:
Academic libraries,
Assessment,
Customer satisfaction,
Customer services quality,
Strategic planning,
Surveys
ArticleType: Conceptual paper
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(85 KB)
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