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International Journal of Quality & Reliability Management

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Articles

Articles

Article No:	Article Information:
1587843	Developing zones of tolerance for managing passenger rail service quality Robert Y. Cavana, Lawrence M. Corbett, Y.L. (Glenda) Lo (pp. 7-31) Keywords: Customer services quality, New Zealand, Rail transport, SERVQUAL, Surveys, Transportation ArticleType: Research paper View HTML | View PDF (289 KB) | Reprints & Permissions
1587844	Business values of ISO 9000:2000 to Korean shipbuilding machinery manufacturing enterprises Dong-Joon Park, Ho-Gyun Kim, Byung-Hwan Kang, Hyun-Seok Jung (pp. 32-48) Keywords: ISO 9000 series, Quality management, Shipbuilding industry, South Korea ArticleType: Research paper View HTML | View PDF (101 KB) | Reprints & Permissions
1587845	Quality management and health: a double connection Yvonne Lagrosen, Ingela Bäckström, Stefan Lagrosen (pp. 49-61) Keywords: Health services, Leadership, Quality management, Society ArticleType: Research paper View HTML | View PDF (164 KB) | Reprints & Permissions
1587846	Does TQM influence employees' job satisfaction? An empirical case analysis Keng Boon Ooi, Nooh Abu Bakar, Veeri Arumugam, Lorraine Vellapan, Alex Kim Yin Loke (pp. 62-77) Keywords: Assembly plants, Job satisfaction, Outsourcing, Total quality management ArticleType: Case study View HTML | View PDF (123 KB) | Reprints & Permissions
1587847	A meta-analysis of quality measures in manufacturing system Thawatchai Jitpaiboon, S. Subba Rao (pp. 78-102) Keywords: Baldrige Award, Quality management, Reliability management, Total quality management ArticleType: Research paper View HTML | View PDF (158 KB) | Reprints & Permissions
1587848	Linkage between the AMSAA models at higher levels of indenture in reliability analysis: A case study Ray Venkataraman, Richard Unkle (pp. 103-112) Keywords: Failure mode effect analysis, Operational research, Quality, Reliability management, Systems analysis, Transport management ArticleType: Research paper View HTML | View PDF (74 KB) | Reprints & Permissions

Book Review

House of Quality in a Minute – 2nd edition

Item No:	Item Information
1587842	House of Quality in a Minute – 2nd edition Journal: International Journal of Quality & Reliability Management Vol : 24 Issue: 1 Author(s): Chu-Hua Kuei View HTML

Editorial

Continued need for quality and reliability management research

Item No:	Item Information
1587849	Continued need for quality and reliability management research Journal: International Journal of Quality & Reliability Management Vol : 24 Issue: 1 Author(s): Christian N. Madu View HTML

Note from the publisher

Emerald at 40

Item No:	Item Information
1587850	Emerald at 40 Journal: International Journal of Quality & Reliability Management Vol : 24 Issue: 1 Author(s): Rebecca Marsh View HTML