| 1590882 |
Cost of quality usage and its relationship to quality system maturity
Victor E. Sower, Ross Quarles, Eric Broussard
(pp. 121-140)
Keywords:
Accounting,
Quality costs,
Quality management,
Surveys,
United States of America
ArticleType: Research paper
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(127 KB)
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| 1590883 |
Increasing ISO 9000 certification benefits: a continuous improvement approach
Milé Terziovski, Damien Power
(pp. 141-163)
Keywords:
Continuous improvement,
ISO 9000 series,
Quality audit,
Quality culture,
Quality standards
ArticleType: Research paper
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(162 KB)
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| 1590884 |
Excellence in service: an empirical study of the UAE banking sector
Khalid Al-Marri, Abdel Moneim M. Baheeg Ahmed, Mohamed Zairi
(pp. 164-176)
Keywords:
Banking,
Business excellence,
Critical success factors,
Customer services quality,
Total quality management,
United Arab Emirates
ArticleType: Research paper
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(136 KB)
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| 1590885 |
An exploratory study of service quality in the Malaysian public service sector
Arawati Agus, Sunita Barker, Jay Kandampully
(pp. 177-190)
Keywords:
Customer satisfaction,
Customer services quality,
Malaysia,
Performance measurement (quality),
Public sector organizations
ArticleType: Research paper
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(172 KB)
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| 1590886 |
The warranty policy under fuzzy environment
Chin-Yen Lin, Tsung-Hsien Kuo, Ya-Chi Huang, Chinho Lin, Li-An Ho
(pp. 191-202)
Keywords:
Failure (mechanical),
Maintenance,
Mathematical modelling,
Reliability management,
Warranties
ArticleType: Research paper
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(104 KB)
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| 1590887 |
Root cause analysis based maintenance policy
Cher Ming Tan, Nagarajan Raghavan
(pp. 203-228)
Keywords:
Cost analysis,
Maintenance,
Maintenance costs,
Maintenance programmes,
Sensitivity analysis
ArticleType: Research paper
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(919 KB)
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