| 1590977 |
Developing customer loyalty from e-tail store image attributes
Zee-Sun Yun, Linda K. Good
(pp. 4-22)
Keywords:
Customer loyalty,
Electronic commerce,
Services,
United States of America
ArticleType: Research paper
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(205 KB)
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| 1590978 |
Applying platform design to improve the integration of patient services across the continuum of care
Marc H. Meyer, Eliot Jekowsky, Frederick G. Crane
(pp. 23-40)
Keywords:
Health services,
Innovation,
Medical management,
Patient care,
United States of America
ArticleType: Research paper
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(213 KB)
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| 1590979 |
Exploring service quality in the health and fitness industry
Stefan Lagrosen, Yvonne Lagrosen
(pp. 41-53)
Keywords:
Fitness,
Quality management,
Sweden
ArticleType: Research paper
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(163 KB)
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| 1590980 |
Classification of quality attributes
Lars Witell, Martin Löfgren
(pp. 54-73)
Keywords:
Business planning,
Quality,
Sweden
ArticleType: Research paper
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(332 KB)
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| 1590981 |
Investigating and classifying clients' satisfaction with business incubator services
Muhamad Abduh, Clare D'Souza, Ali Quazi, Henry T. Burley
(pp. 74-91)
Keywords:
Customer services management,
Networking,
Research
ArticleType: Research paper
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(239 KB)
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| 1590982 |
Customer based brand equity: evidence from the hotel industry
Rüçhan Kayaman, Huseyin Arasli
(pp. 92-109)
Keywords:
Brand awareness,
Brand equity,
Brand image,
Brand loyalty,
Cyprus,
Hotels,
Turkey
ArticleType: Research paper
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(181 KB)
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