| 1597819 |
Automated support of software quality improvement
Hareton K.N. Leung, Li Liao, Yuzhong Qu
(pp. 230-243)
Keywords:
Automation,
Computer software,
Quality improvement,
Software tools
ArticleType: Research paper
View HTML
|
View PDF
(98 KB)
| Reprints & Permissions
|
| 1597820 |
An empirical assessment and application of SERVQUAL in mainland China's mobile communications industry
Fujun Lai, Joe Hutchinson, Dahui Li, Changhong Bai
(pp. 244-262)
Keywords:
China,
Customer services quality,
Mobile communication systems,
SERVQUAL
ArticleType: Research paper
View HTML
|
View PDF
(293 KB)
| Reprints & Permissions
|
| 1597821 |
Manufacturing disruption costs due to quality loss
James Tannock, Sittichai Saelem
(pp. 263-278)
Keywords:
Manufacturing systems,
Quality costs,
Simulation
ArticleType: Conceptual paper
View HTML
|
View PDF
(257 KB)
| Reprints & Permissions
|
| 1597822 |
Measuring the results in B2C e-commerce
Lucía Melián-Alzola, Víctor Padrón-Robaina
(pp. 279-293)
Keywords:
Consumer behaviour,
Electronic commerce,
Perception,
Quality
ArticleType: Research paper
View HTML
|
View PDF
(95 KB)
| Reprints & Permissions
|
| 1597823 |
Six sigma in service organisations: Benefits, challenges and difficulties, common myths, empirical observations and success factors
Jiju Antony, Frenie Jiju Antony, Maneesh Kumar, Byung Rae Cho
(pp. 294-311)
Keywords:
Critical success factors,
Quality,
Services,
Six sigma,
United Kingdom
ArticleType: Research paper
View HTML
|
View PDF
(135 KB)
| Reprints & Permissions
|
| 1597824 |
An intelligent condition-based maintenance scheduling model
Jun-Geol Baek
(pp. 312-327)
Keywords:
Decision trees,
Maintenance,
Maintenance programmes,
Mathematical modelling,
Simulation
ArticleType: Research paper
View HTML
|
View PDF
(368 KB)
| Reprints & Permissions
|
Logout
Backfiles 
EarlyCite