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International Journal of Operations & Production Management
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International Journal of Operations & Production Management

Volume 27 Issue 5

Published: 2007 | Start Page: 444


Special Issue: Recent Developments in Operations and Supply Chain Management in Latin America
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Articles

Articles
Article No: Article Information:
1602306 An operations management view of the services and goods offering mix
Henrique Luiz Corrêa, Lisa M. Ellram, Annibal José Scavarda, Martha C. Cooper (pp. 444-463)
Keywords: Brazil, Operations and production management, South America, Value chain
ArticleType: Conceptual paper
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1602307 Customer choice of a car maintenance service provider: A model to identify the service attributes that determine choice
Eliane Pereira Zamith Brito, Ricardo Luís Beneduzzi Aguilar, Luiz Artur L. Brito (pp. 464-481)
Keywords: Brazil, Consumer behaviour, Maintenance, Operations management, Private cars, SERVQUAL
ArticleType: Research paper
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1602308 Identification of satisfaction attributes using competitive analysis of the improvement gap
Gérson Tontini, Amélia Silveira (pp. 482-500)
Keywords: Brazil, Customer satisfaction, Operations management, Service industries
ArticleType: Research paper
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1602309 Determinants of firm competitiveness in Latin American emerging economies: Evidence from Brazil's auto-parts industry
Luiz F. Mesquita, Sergio G. Lazzarini, Patrick Cronin (pp. 501-523)
Keywords: Automotive industry, Brazil, Competitive analysis, Manufacturing industries
ArticleType: Research paper
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1602310 Internal supply chain management in the Chilean sawmill industry
Marcos Singer, Patricio Donoso (pp. 524-541)
Keywords: Chile, Optimization techniques, Supply chain management, Wood technology
ArticleType: Research paper
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1602311 Logistics sophistication, manufacturing segments and the choice of logistics providers
Peter Wanke, Rebecca Arkader, Maria Fernanda Hijjar (pp. 542-559)
Keywords: Brazil, Distribution management, Manufacturing industries
ArticleType: Research paper
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Guest editorial

Recent developments in operations and supply chain management in Latin America
Item No: Item Information
1602312 Recent developments in operations and supply chain management in Latin America
Journal: International Journal of Operations & Production Management
Vol : 27 Issue: 5
Special Issue: Recent Developments in Operations and Supply Chain Management in Latin America
Author(s): Henrique Correa
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