| 1602319 |
Internet banking market performance: Turkey versus the UK
Ceren Sayar, Simon Wolfe
(pp. 122-141)
Keywords:
Banking,
Internet,
Turkey,
United Kingdom
ArticleType: Research paper
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(108 KB)
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| 1602320 |
Why do Malaysian customers patronise Islamic banks?
Asyraf Wajdi Dusuki, Nurdianawati Irwani Abdullah
(pp. 142-160)
Keywords:
Banking,
Banks,
Consumer behaviour,
Islam,
Malaysia,
Social responsibility
ArticleType: Research paper
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(112 KB)
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| 1602321 |
Putting it right: service failure and customer loyalty in UK banks
Henry Jones, Jillian Dawes Farquhar
(pp. 161-172)
Keywords:
Banking,
Banks,
Customer loyalty,
Customer satisfaction,
Financial services,
United Kingdom
ArticleType: Research paper
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(79 KB)
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| 1602322 |
Satisfaction and dissatisfaction in service encounters: Retail stockbrokerage and corporate banking in Thailand
Rapeeporn Srijumpa, Tanyamai Chiarakul, Mark Speece
(pp. 173-194)
Keywords:
Banking,
Customer satisfaction,
Thailand
ArticleType: Research paper
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(122 KB)
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