| 1603097 |
A meta-analysis of the effect of TQM on competitive advantage
Eman El Shenawy, Tim Baker, David J. Lemak
(pp. 442-471)
Keywords:
Competitive advantage,
Organizational culture,
Process management,
Senior management,
Total quality management,
Training
ArticleType: Research paper
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(359 KB)
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| 1603098 |
An empirical study of the motives and benefits of ISO 9000 certification: the UAE experience
Walid Zaramdini
(pp. 472-491)
Keywords:
Companies,
ISO 9000 series,
United Arab Emirates
ArticleType: Research paper
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(113 KB)
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| 1603099 |
Assessing international tourists' perceptions of service quality at Air Mauritius
Girish Prayag
(pp. 492-514)
Keywords:
Airlines,
Customer satisfaction,
Customer services quality,
Mauritius,
Perception,
SERVQUAL
ArticleType: Research paper
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(135 KB)
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| 1603100 |
Measuring information quality in the order fulfilment process
Helena Forslund
(pp. 515-524)
Keywords:
Information,
Order processing,
Performance measurement (quality),
Quality systems,
Sweden
ArticleType: Research paper
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(74 KB)
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| 1603101 |
Modeling and analysing system failure behaviour using RCA, FMEA and NHPPP models
Rajiv Kumar Sharma, Dinesh Kumar, Pradeep Kumar
(pp. 525-546)
Keywords:
Failure modes and effects analysis,
Fuzzy logic,
Modelling
ArticleType: Research paper
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(470 KB)
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| 1603102 |
Using a reliability capability maturity model to benchmark electronics companies
Sanjay Tiku, Michael Azarian, Michael Pecht
(pp. 547-563)
Keywords:
Benchmarking,
Electronics industry,
Product reliability
ArticleType: Research paper
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(177 KB)
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