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Measuring Business Excellence

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Articles

Articles

Article No:	Article Information:
1610496	Successful performance management? Apply the strategic performance management development cycle! André A. de Waal (pp. 4-11) Keywords: Performance management, Publishing ArticleType: Conceptual paper View HTML | View PDF (550 KB) | Reprints & Permissions
1610497	Driving performance in a multi-agency partnership using outcome measures: a case study Maurice Atkinson, Valerie Maxwell (pp. 12-22) Keywords: Partnership, Performance measurement (quality), Personal health, Social care ArticleType: Case study View HTML | View PDF (771 KB) | Reprints & Permissions
1610498	Dynamic stringing: improving cross-functional accountability Charles R. Emery (pp. 23-31) Keywords: Cross-functional integration, Management accountability, Organizational change, Strategic planning ArticleType: Research paper View HTML | View PDF (199 KB) | Reprints & Permissions
1610499	Demographic predictors of service satisfaction in Greek public organizations Zoe S. Dimitriades, Theodore S. Maroudas (pp. 32-43) Keywords: Civil Service, Customer satisfaction, Greece, Public sector organizations ArticleType: Research paper View HTML | View PDF (223 KB) | Reprints & Permissions
1610500	Customer value as a key performance indicator (KPI) and a key improvement indicator (KII) Djoko Setijono, Jens J. Dahlgaard (pp. 44-61) Keywords: Customers, Quality ArticleType: Conceptual paper View HTML | View PDF (487 KB) | Reprints & Permissions
1610501	The behavioral sequence of information education services industry in Taiwan: relationship bonding tactics, relationship quality and behavioral loyalty Chiung-Ju Liang, Wen-Hung Wang (pp. 62-74) Keywords: Information services, Relationship marketing ArticleType: Research paper View HTML | View PDF (487 KB) | Reprints & Permissions

Book Review

Managing Intellectual Capital in Practice

Item No:	Item Information
1610493	Managing Intellectual Capital in Practice Journal: Measuring Business Excellence Vol : 11 Issue: 2 Author(s): Oliver Gupta View HTML

Six Sigma for Growth: Driving Profitable Top-Line Results

Item No:	Item Information
1610494	Six Sigma for Growth: Driving Profitable Top-Line Results Journal: Measuring Business Excellence Vol : 11 Issue: 2 Author(s): K. Narasimhan View HTML

Benefit Realisation Management: A Practical Guide to Achieving Benefits through Change

Item No:	Item Information
1610495	Benefit Realisation Management: A Practical Guide to Achieving Benefits through Change Journal: Measuring Business Excellence Vol : 11 Issue: 2 Author(s): K. Narasimhan View HTML

Editorial

Editorial

Item No:	Item Information
1610502	Editorial Journal: Measuring Business Excellence Vol : 11 Issue: 2 Author(s): Mike Bourne, Mike Kennerley View HTML

News, publications and reviews

News, publications and reviews

Item No:	Item Information
1610503	News, publications and reviews Journal: Measuring Business Excellence Vol : 11 Issue: 2 View HTML