| 1610726 |
Hotel general manager profile in China: a case of Guangdong Province
Lan Li, Eliza Ching-Yick Tse, Lishan Xie
(pp. 263-274)
Keywords:
Careers,
China,
General management,
Hotels,
Tourism
ArticleType: Research paper
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(83 KB)
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| 1610727 |
How can the small to medium sized travel agents stay competitive in China's travel service sector?
Hanqin Qiu Zhang, Alison Morrison
(pp. 275-285)
Keywords:
China,
Leisure activities,
Networking,
Small to medium-sized enterprises,
Travel
ArticleType: Research paper
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(125 KB)
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| 1610728 |
Measuring the cost of quality in a hotel restaurant operation
Collin Ramdeen, Jocelina Santos, Hyun Kyung Chatfield
(pp. 286-295)
Keywords:
Customer satisfaction,
Hotels,
Internal failure costs,
Prevention costs,
Quality costs,
Restaurants
ArticleType: Conceptual paper
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(71 KB)
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| 1610729 |
Assessing lodging service down under: a case of Hamilton, New Zealand
Asad Mohsin
(pp. 296-308)
Keywords:
Customer satisfaction,
Customer services quality,
Hotels,
New Zealand
ArticleType: Research paper
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(163 KB)
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| 1610730 |
Exploring the UK hospitality industry and age discrimination
Emma Martin, Katherine Gardiner
(pp. 309-318)
Keywords:
Age discrimination,
Employment legislation,
Hospitality services,
United Kingdom
ArticleType: Research paper
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(69 KB)
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| 1610731 |
How do supplier relationships contribute to success in conference and events management?
Susan M. Ogden, Eileen McCorriston
(pp. 319-327)
Keywords:
Conferences,
Quality management,
Supplier relations,
Supply chain management,
United Kingdom
ArticleType: Research paper
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(93 KB)
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| 1610732 |
Improving employee dedication and pro-social behavior
Amarjit S. Gill, Neil Mathur
(pp. 328-334)
Keywords:
Customer service management,
Employee attitides,
Employees,
Hospitality services,
Social behaviour,
Transformational leadership
ArticleType: Research paper
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(135 KB)
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| 1610733 |
The development of the modern UK public house: Part 1: The traditional British public house of the twentieth century
J.D. Pratten
(pp. 335-342)
Keywords:
Beer,
History,
Licensing,
Pubs,
United Kingdom
ArticleType: Viewpoint
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(65 KB)
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