| 1611058 |
Bank service quality: empirical evidence from Greek and Bulgarian retail customers
Eugenia Petridou, Charalambos Spathis, Niki Glaveli, Chris Liassides
(pp. 568-585)
Keywords:
Banks,
Bulgaria,
Customers,
Greece,
Quality management,
Service quality assurance
ArticleType: Research paper
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(105 KB)
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| 1611059 |
A study of measures to improve constructability
Franky W.H. Wong, Patrick T.I. Lam, Edwin H.W. Chan, L.Y. Shen
(pp. 586-601)
Keywords:
Construction industry,
Design,
Project evaluation,
Quality improvement
ArticleType: Literature review
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(354 KB)
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| 1611060 |
Dynamic robust design with missing data
Hsu-Hwa Chang
(pp. 602-616)
Keywords:
Data analysis,
Design for quality
ArticleType: Research paper
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(217 KB)
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| 1611061 |
Total quality management and performance: The role of organization support and co-worker support
Therese A. Joiner
(pp. 617-627)
Keywords:
Organizational performance,
Performance management,
Total quality management
ArticleType: Research paper
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(116 KB)
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| 1611062 |
Simulation based reliability evaluation of AC power supply system of Indian Nuclear Power Plant
K. Durga Rao, H.S. Kushwaha, A.K. Verma, A. Srividya
(pp. 628-642)
Keywords:
India,
Markov processes,
Monte Carlo simulation,
Nuclear energy industry,
Probabilistic analysis
ArticleType: Research paper
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(289 KB)
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| 1611063 |
Availability allocation through importance measures
Javad Barabady, Uday Kumar
(pp. 643-657)
Keywords:
Mean time between failures,
Mean time to repair
ArticleType: Research paper
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(266 KB)
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