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International Journal of Service Industry Management

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International Journal of Service Industry Management

Volume 18 Issue 3

Published: 2007 | Start Page: 224

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Articles

Articles
Article No:	Article Information:
1611188	Assessing the market valuation of e-service initiatives Jiun-Sheng Chris Lin, Woan-Yuh Jang, Kuan-Jiun Chen (pp. 224-245) Keywords: Communication technologies, Internet, Market value, Organizational performance, Service delivery, Technology led strategy ArticleType: Research paper View HTML \| View PDF (137 KB) \| Reprints & Permissions
1611189	Self-service technology and online financial service choice Xin Ding, Rohit Verma, Zafar Iqbal (pp. 246-268) Keywords: Customer requirements, Customer satisfaction, Electronic commerce, Financial services, Self-service ArticleType: Research paper View HTML \| View PDF (256 KB) \| Reprints & Permissions
1611190	Effects of price promotions on the perceived price Sara Campo, María J. Yagüe (pp. 269-286) Keywords: Consumer behaviour, Price positioning, Prices, Promotional methods ArticleType: Research paper View HTML \| View PDF (121 KB) \| Reprints & Permissions
1611191	An empirical investigation of consumer control factors on intention to use selected self-service technologies Adesegun Oyedele, Penny M. Simpson (pp. 287-306) Keywords: Consumer behaviour, Electronic commerce, Hotels, Libraries, Self-service, Shopping ArticleType: Research paper View HTML \| View PDF (118 KB) \| Reprints & Permissions
1611192	Purchased business services influence downstream supply chain members Darline Vandaele, Paul Gemmel (pp. 307-321) Keywords: Customer satisfaction, Services, Supply chain management ArticleType: Research paper View HTML \| View PDF (93 KB) \| Reprints & Permissions

Book Review

Marketing: Broadening the Horizons
Item No:	Item Information
1611187	Marketing: Broadening the Horizons Journal: International Journal of Service Industry Management Vol : 18 Issue: 3 Author(s): Barry J. Babin View HTML

Call for papers

Research and practice in marketing, human resources and operations management in services – perspectives from Asia
Item No:	Item Information
1611193	Research and practice in marketing, human resources and operations management in services – perspectives from Asia Journal: International Journal of Service Industry Management Vol : 18 Issue: 3 View HTML