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International Journal of Contemporary Hospitality Management

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International Journal of Contemporary Hospitality Management

Volume 19 Issue 5

Published: 2007 | Start Page: 351

Special Issue: The hospitality industry in India

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Articles

Articles
Article No:	Article Information:
1615773	Service failure and recovery strategies in the restaurant sector: An Indo-US comparative study Kirti Dutta, Umashankar Venkatesh, H.G. Parsa (pp. 351-363) Keywords: Consumer behaviour, Customer satisfaction, Customer service management, India, Restaurants, United States of America ArticleType: Research paper View HTML \| View PDF (128 KB) \| Reprints & Permissions
1615774	Exploring consumer attitude and behaviour towards green practices in the lodging industry in India Kamal Manaktola, Vinnie Jauhari (pp. 364-377) Keywords: Consumer behaviour, Corporate social responsibility, Green marketing, Hotel and catering industry, India ArticleType: Research paper View HTML \| View PDF (90 KB) \| Reprints & Permissions
1615775	Measuring efficiency of the hotel and restaurant sector: the case of India Gunjan M. Sanjeev (pp. 378-387) Keywords: Data analysis, Hotel and catering industry, India, Process efficiency, Restaurants ArticleType: Research paper View HTML \| View PDF (81 KB) \| Reprints & Permissions
1615776	Managing reservations through online distribution channels: An insight into mid-segment hotels in India Swati Dabas, Kamal Manaktola (pp. 388-396) Keywords: Distribution systems, India, Intermediaries, Reservation computer systems, Tourism ArticleType: Research paper View HTML \| View PDF (69 KB) \| Reprints & Permissions
1615777	An analysis of the debt-equity structure of leading hotel chains in India Kirti Madan (pp. 397-414) Keywords: Capital structure, Debts, Financial performance, Hotels, India, Management ratios ArticleType: Research paper View HTML \| View PDF (89 KB) \| Reprints & Permissions
1615778	Social software practices on the internet: Implications for the hotel industry Mridula Dwivedi, T.P. Shibu, Umashankar Venkatesh (pp. 415-426) Keywords: Communications, Computer communications software, Consumer goods, Hotels, Worldwide web ArticleType: Literature review View HTML \| View PDF (87 KB) \| Reprints & Permissions

Editorial

Editorial
Item No:	Item Information
1615779	Editorial Journal: International Journal of Contemporary Hospitality Management Vol : 19 Issue: 5 Special Issue: The hospitality industry in India Author(s): Richard Teare View HTML

Guest editorial

Guest editorial
Item No:	Item Information
1615780	Guest editorial Journal: International Journal of Contemporary Hospitality Management Vol : 19 Issue: 5 Special Issue: The hospitality industry in India Author(s): Vinnie Jauhari View HTML