| 1615940 |
Towards a definition of a business performance measurement system
Monica Franco-Santos, Mike Kennerley, Pietro Micheli, Veronica Martinez, Steve Mason, Bernard Marr, Dina Gray, Andrew Neely
(pp. 784-801)
Keywords:
Business performance,
Performance management,
Performance measurement (quality)
ArticleType: Literature review
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(98 KB)
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| 1615941 |
Towards a contingency approach to performance measurement: an empirical study in Scottish SMEs
Patrizia Garengo, Umit Bititci
(pp. 802-825)
Keywords:
Corporate governance,
Management information systems,
Organizational culture,
Performance measurement (quality),
Small to medium-sized enterprises
ArticleType: Research paper
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(122 KB)
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| 1615942 |
The impact of performance measurement in the voluntary sector: Identification of contextual and processual factors
Claire Moxham, Ruth Boaden
(pp. 826-845)
Keywords:
Community relations,
Performance measurement (quality),
Voluntary organizations
ArticleType: Research paper
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(239 KB)
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| 1615943 |
The impact of balanced scorecards in a public sector environment: Empirical evidence from Dunedin City Council, New Zealand
Richard Greatbanks, David Tapp
(pp. 846-873)
Keywords:
Balanced scorecard,
Business excellence,
Case studies,
Local government,
New Zealand,
Public sector organizations
ArticleType: Case study
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(768 KB)
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| 1615944 |
Using SPC to measure a national supermarket chain's suppliers' performance
Chris Morgan, Adam Dewhurst
(pp. 874-900)
Keywords:
Performance measurement (quality),
Replacement control,
Retail management,
Statistical process control,
Suppliers
ArticleType: Research paper
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(529 KB)
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| 1615945 |
The impact of performance management on customers' expected logistics performance
Helena Forslund
(pp. 901-918)
Keywords:
Customer satisfaction,
Customer service management,
Performance management,
Performance measurement (quality)
ArticleType: Research paper
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(361 KB)
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