| 1615952 |
Effects of personal values on customer satisfaction: An empirical test of the value percept disparity model and the value disconfirmation model
Josee Bloemer, David Dekker
(pp. 276-291)
Keywords:
Belgium,
Customer satisfaction,
Financial services,
Individual perception
ArticleType: Research paper
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(110 KB)
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| 1615953 |
Explaining satisfaction in double deviation scenarios: the effects of anger and distributive justice
Ana B. Casado-Díaz, Francisco J. Más-Ruiz, Hans Kasper
(pp. 292-314)
Keywords:
Banking,
Customer satisfaction,
Service levels,
Spain
ArticleType: Research paper
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(210 KB)
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| 1615954 |
Degrees of separation: technological interactivity and account management
Tim Hughes, Bryan Foss, Merlin Stone, Peter Cheverton
(pp. 315-335)
Keywords:
Accounts management,
Communication technologies,
Financial services,
Key accounts,
Relationship marketing
ArticleType: Research paper
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(178 KB)
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| 1615955 |
An insight into the impact of a retailer's relationship efforts on customers' attitudes and behavioral intentions
Chiung-Ju Liang, Wen-Hung Wang
(pp. 336-366)
Keywords:
Consumer behaviour,
Customer relations,
Financial services,
Relationship marketing,
Retailers,
Taiwan
ArticleType: Research paper
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(369 KB)
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