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Performance Measurement and Metrics

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Articles

Articles

Article No:	Article Information:
1616019	LibQUAL+TM at Rhodes University Library: An overview of the first South African implementation Anne Moon (pp. 72-87) Keywords: Academic libraries, Assessment, Customer services quality, South Africa, Surveys ArticleType: Research paper View HTML | View PDF (228 KB) | Reprints & Permissions
1616020	ISO quality as a driver of continuous improvement Luciana Sacchetti (pp. 88-97) Keywords: Academic libraries, Assessment, Customer services quality, ISO 9000 series, Italy, Knowledge management ArticleType: Research paper View HTML | View PDF (293 KB) | Reprints & Permissions
1616021	A task-based approach to assessing the accessibility of web sites Jenny Craven, Annika Nietzio (pp. 98-109) Keywords: Internet, Statistical methods, Task analysis ArticleType: Research paper View HTML | View PDF (90 KB) | Reprints & Permissions
1616022	How to get more from your quantitative LibQUAL+TM dataset: making results practical Tim Bower, Bradford Dennis (pp. 110-126) Keywords: Assessment, Computer software, Customer satisfaction, Data analysis, Libraries ArticleType: Research paper View HTML | View PDF (106 KB) | Reprints & Permissions
1616023	Assessing Generic Learning Outcomes in public lending libraries John Amosford (pp. 127-136) Keywords: England, Learning methods, Public libraries, Questionnaires ArticleType: Research paper View HTML | View PDF (74 KB) | Reprints & Permissions

Book Review

Research Methods in Information

Item No:	Item Information
1616018	Research Methods in Information Journal: Performance Measurement and Metrics Vol : 8 Issue: 2 Author(s): Dave Picken View HTML

Lis-perf-measures

Lis-perf-measures

Item No:	Item Information
1616024	Lis-perf-measures Journal: Performance Measurement and Metrics Vol : 8 Issue: 2 Author(s): Susan Childs View HTML