| 1617026 |
Introducing CRM into an academic library
Mei-Yu Wang
(pp. 281-291)
Keywords:
Case studies,
Customer relations,
Customer service management,
Database management implementation
ArticleType: Case study
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(121 KB)
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| 1617027 |
Continuing professional development (CPD) in state-owned university libraries in Ghana
Theodosia S.A. Adanu
(pp. 292-305)
Keywords:
Continuing professional development,
Ghana,
Librarians,
Universities
ArticleType: Research paper
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(134 KB)
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| 1617028 |
The use of soft systems methodology (SSM) in the management of library and information services: a review
Rachel Delbridge, Shelagh Fisher
(pp. 306-322)
Keywords:
Information management,
Libraries
ArticleType: Literature review
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(183 KB)
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| 1617029 |
The quest for excellence: one library's experience
Winnie Chim
(pp. 323-336)
Keywords:
Academic libraries,
Benchmarking,
Hong Kong,
Quality assurance
ArticleType: Case study
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(86 KB)
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| 1617030 |
Promoting library services in a Google world
Janine Schmidt
(pp. 337-346)
Keywords:
Information services,
Internet,
Libraries,
Marketing strategy
ArticleType: Viewpoint
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(78 KB)
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| 1617031 |
Some thoughts on legacy collections
J.P. McCarthy
(pp. 347-354)
Keywords:
Academic libraries,
Collections management,
Heritage,
Ireland,
Universities
ArticleType: Viewpoint
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(65 KB)
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| 1617032 |
Bridging the digital divide in Nigeria: a study of internet use in Calabar Metropolis, Nigeria
Okon Edet Ani, Chika Uchendu, Emmanuel U. Atseye
(pp. 355-365)
Keywords:
Communication technologies,
Internet,
Nigeria,
User studies
ArticleType: Case study
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(83 KB)
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| 1617033 |
Assessing trends to cultivate new thinking in academic libraries
Sally A. Rogers
(pp. 366-378)
Keywords:
Academic libraries,
Change management,
Information management
ArticleType: Viewpoint
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(88 KB)
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| 1617034 |
Self-managing work teams and their external leadership: A primer for library administrators
James Castiglione
(pp. 379-393)
Keywords:
Autonomous work groups,
Industrial democracy,
Library management,
Team leaders
ArticleType: Literature review
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(212 KB)
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| 1617035 |
The management and use of the Omagh Bomb Archive
Evelyn Johns
(pp. 394-405)
Keywords:
Archives management,
Digital storage,
Northern Ireland
ArticleType: Research paper
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(81 KB)
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| 1617036 |
Collaborations and alliances: social intelligence applied to academic libraries
Lluís M. Anglada
(pp. 406-415)
Keywords:
Academic libraries,
Spain,
Strategic alliances,
Universities
ArticleType: Research paper
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(75 KB)
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| 1617037 |
The priorities of public libraries at the onset of the third millennium
Ana R. Pacios
(pp. 416-427)
Keywords:
Public libraries,
Strategic planning,
United States of America
ArticleType: Research paper
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(75 KB)
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| 1617038 |
Theory, research and practice in library management 3: diversification
Graham Walton
(pp. 428-436)
Keywords:
Diversification,
Libraries,
Library management
ArticleType: Viewpoint
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(88 KB)
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