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International Journal of Service Industry Management
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International Journal of Service Industry Management

Volume 18 Issue 4

Published: 2007 | Start Page: 326

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Articles

Articles
Article No: Article Information:
1621044 Causes and consequences of consumer online privacy concern
Jochen Wirtz, May O. Lwin, Jerome D. Williams (pp. 326-348)
Keywords: Consumer protection, Electronic commerce, Internet, Privacy
ArticleType: Research paper
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1621045 Modeling service encounters and customer experiential value in retailing: An empirical investigation of shopping mall customers in Taiwan
Ching-Jui Keng, Tseng-Lung Huang, Li-Jie Zheng, Maxwell K. Hsu (pp. 349-367)
Keywords: Consumer behaviour, Customer services quality, Retailing, Shopping, Shopping centers, Taiwan
ArticleType: Research paper
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1621046 Retailers' different value perceptions of mobile advertising service
Hanna Komulainen, Tuija Mainela, Jaana Tähtinen, Pauliina Ulkuniemi (pp. 368-393)
Keywords: Advertising, Communication technologies, Retailers
ArticleType: Research paper
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1621047 Electronic healthcare: a study of people's readiness and attitude toward performing self-diagnosis
Even J. Lanseng, Tor W. Andreassen (pp. 394-417)
Keywords: Health services, Internet, Self-service
ArticleType: Research paper
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1621048 A method to evaluate service delivery process quality
Rita Di Mascio (pp. 418-442)
Keywords: Probabilistic uncertainty analysis, Process quality, Service engineering, Service science, Taguchi quality loss
ArticleType: Research paper
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Book Review

Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers
Item No: Item Information
1621043 Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers
Journal: International Journal of Service Industry Management
Vol : 18 Issue: 4
Author(s): Paul Gemmel
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