| 1626317 |
Prioritizing service quality dimensions
Nimit Chowdhary, Monika Prakash
(pp. 493-509)
Keywords:
Service levels,
Service quality assurance
ArticleType: Research paper
View HTML
|
View PDF
(116 KB)
| Reprints & Permissions
|
| 1626318 |
Achieving long-term customer satisfaction through organizational culture: Evidence from the health care sector
Victoria Bellou
(pp. 510-522)
Keywords:
Customer satisfaction,
Customer services quality,
Greece,
Hospitals,
Organizational culture
ArticleType: Research paper
View HTML
|
View PDF
(91 KB)
| Reprints & Permissions
|
| 1626319 |
Adopting internet banking services in a small island state: assurance of bank service quality
Hatice Jenkins
(pp. 523-537)
Keywords:
Banking,
Banks,
Customer services quality,
Cyprus,
Internet,
Turkey
ArticleType: Research paper
View HTML
|
View PDF
(165 KB)
| Reprints & Permissions
|
| 1626320 |
Tracking changes of e-customer preferences using multicriteria analysis
Evangelos Grigoroudis, Panagiotis Kyriazopoulos, Yannis Siskos, Athanasios Spyridakos, Denis Yannacopoulos
(pp. 538-562)
Keywords:
Customer satisfaction,
Greece,
Internet,
Quality management
ArticleType: Case study
View HTML
|
View PDF
(384 KB)
| Reprints & Permissions
|
| 1626321 |
“Ethnocentricity” in top journals of services management: Authors, editorial review boards, editorial boards and editors
Göran Svensson, Terje Slåtten, Bård Tronvoll
(pp. 563-578)
Keywords:
Customer service management,
Publications,
Serials
ArticleType: Research paper
View HTML
|
View PDF
(90 KB)
| Reprints & Permissions
|
| 1626322 |
Factors affecting service companies' satisfaction with ISO 9000
Fethi Calisir
(pp. 579-593)
Keywords:
ISO 9000 series,
Managers,
Service industries
ArticleType: Research paper
View HTML
|
View PDF
(93 KB)
| Reprints & Permissions
|
Logout
Backfiles 
EarlyCite