| 1626551 |
Strategic sourcing in the Hong Kong toy industry
Tony Ching-Tung Chan, Kwai-Sang Chin, Ping-Kit Lam
(pp. 776-799)
Keywords:
Continuous improvement,
Hong Kong,
Strategic leadership,
Strategic planning,
Suppliers,
Toys
ArticleType: Research paper
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(229 KB)
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| 1626552 |
Process capability in services
Rogério Puga-Leal, Zulema Lopes Pereira
(pp. 800-812)
Keywords:
Customer satisfaction,
Service industries,
Service levels,
Statistical process control
ArticleType: Research paper
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(254 KB)
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| 1626553 |
Using QFD for e-business planning and analysis in a micro-sized enterprise
Ben Clegg, Boon Tan
(pp. 813-828)
Keywords:
Business planning,
Electronic commerce,
Quality function deployment,
Small enterprises
ArticleType: Case study
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(429 KB)
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| 1626554 |
Relationship quality antecedents: the Malaysian retail banking perspective
Nelson Oly Ndubisi
(pp. 829-845)
Keywords:
Communications,
Conflict management,
Customers,
Malaysia,
Relationship marketing,
Trust
ArticleType: Research paper
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(159 KB)
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| 1626555 |
Fuzzy system reliability analysis using T? (the weakest t-norm) based arithmetic operations on L-R type interval valued vague sets
Amit Kumar, Shiv Prasad Yadav, Surendra Kumar
(pp. 846-860)
Keywords:
Fuzzy control,
Reliability management
ArticleType: Research paper
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(314 KB)
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| 1626556 |
A new loss function-based method for evaluating manufacturing and environmental risks
Jeh-Nan Pan
(pp. 861-887)
Keywords:
Function evaluation,
Process analysis,
Quantitative methods,
Taguchi methods
ArticleType: Research paper
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(210 KB)
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