| 1631036 |
Managing conflict in collaborative new product development: a supplier perspective
Ping Kit Lam, Kwai Sang Chin, Kit Fai Pun
(pp. 891-907)
Keywords:
Conflict management,
Hong Kong,
New products,
Performance management,
Product development,
Suppliers
ArticleType: Research paper
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(145 KB)
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| 1631037 |
Perceived service quality: Analyzing relationships among employees, customers, and financial performance
Dong Kyoon Yoo, Jeong Ah Park
(pp. 908-926)
Keywords:
Customer satisfaction,
Customer services quality,
Financial performance,
Workplace training
ArticleType: Research paper
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(168 KB)
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| 1631038 |
Understanding egovernment and egovernance: stakeholders, partnerships and CSR
K. Wong, C. Fearon, G. Philip
(pp. 927-943)
Keywords:
Citizenship,
Corporate social responsibility,
Governance,
Partnership,
Social inclusion,
Stakeholder analysis
ArticleType: Case study
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(103 KB)
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| 1631039 |
Towards a holistic approach to logistics quality deficiencies
Helena Forslund
(pp. 944-957)
Keywords:
Continuous improvement,
Distribution management,
Order processing,
Quality management
ArticleType: Conceptual paper
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(160 KB)
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| 1631040 |
Failure mode and effects analysis based on fuzzy utility cost estimation
Chensong Dong
(pp. 958-971)
Keywords:
Failure mode and effects analysis,
Risk management,
Utility theory
ArticleType: Research paper
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(346 KB)
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| 1631041 |
Development of hybrid algorithm based on simulated annealing and genetic algorithm to reliability redundancy optimization
Bruno Dalanezi Mori, Hélio Fiori de Castro, Katia Lucchesi Cavalca
(pp. 972-987)
Keywords:
Optimization techniques,
Reliability management
ArticleType: Research paper
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(312 KB)
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