| 855084 |
Antecedents to perceived service quality: an exploratory study in the banking industry
Spiros P. Gounaris, Vlassis Stathakopoulos, Antreas D. Athanassopoulos
(pp. 168-190)
Keywords:
Banking industry,
Customer profiling,
Empirical study,
Greece,
Market orientation,
Service quality
ArticleType: Research Paper
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(634 KB)
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| 855085 |
Service quality measurement in the banking sector in South Korea
Charles Chi Cui, Barbara R. Lewis, Won Park
(pp. 191-201)
Keywords:
Banking,
Customer surveys,
Performance measurement,
Service quality,
Services marketing,
South Korea
ArticleType: Research paper
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(104 KB)
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| 855086 |
Strategy, competition and diversification in European and Mexican banking
Bernado Bátiz-Lazo, Douglas Wood
(pp. 202-216)
Keywords:
Banks,
Corporate strategy,
Diversification,
Europe,
Mexico
ArticleType: Research paper
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(132 KB)
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| 855087 |
Developing retail credit infrastructure: a network perspective
Michael Shulver, Michael A. Lewis
(pp. 217-230)
Keywords:
Banking,
Credit control,
Financial services,
Infrastructure,
Network organization,
Retailing
ArticleType: Case study
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(177 KB)
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